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Find a Location

Animal Care Experts has 1 locations, listed below.

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    Business ProfileforAnimal Care Experts

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1387 Thompson Rd, Thompson, CT 06277
    BBB File Opened:
    4/10/2009
    Years in Business:
    16
    Business Started:
    5/1/2007
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Ms. Sheila Silvestri, Manager

    Customer Contact

    • Ms. Sheila Silvestri, Manager
    • Dr. Shelley Dubin, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sylwia H

    1 star

    09/27/2023

    I discourage everyone from contacting their beloved pet with this place, especially with *** *, who lacks professionalism and empathy, sent my dog back with an ear infection, claiming that it was a superficial change, probably caused by my dog's allergy. When the ear pain worsened after a few days, I went to this clinic again. I didn't give up when they wanted to make an appointment for me only in 3 days. My dog needed help immediately. And only because the obvious infection was previously ignored. Effect? Yeast in both ears.Before this happened, I made an appointment for neutering. During a visit preparing for the procedure, and after checking my dog's teeth, ********* suggested removing the dental calculus in the neutering procedure, which I gladly agreed to, as it would spare the dog from having to go to anesthesia twice. However, after I dared to point out the doctor's lack of professionalism, it turned out that the earlier proposal to remove the calculus no longer valid. It was explained to me by a rude manager that it was impossible, that the doctor offered such a thing to me, that I must have understood it wrong, and that it was ********************** word that counted, not mine. Due to such behavior, I did not allow the castration to be carried out, I took the dog and I will never go back there again. I should have done it several years earlier, when I went to them with my dog, which was suffering from severe stomach pain and refused to eat or drink. After examination the doctor said that it was a consequence of allergies. The dog was still suffering, so we went to the emergency room at ***** Hospital at night. It turned out that the cause was not an allergy, but a bottle cap that my dog had swallowed. Sooner, an intestinal sensitivity and gluten allergy, even though AEC took care of my dog, were diagnosed only by ***** Hospital.Lack of professionalism, dishonesty, manipulation of facts, prejudice based on nationality, that's what happened to me.

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