Business ProfileforTeddy Bear Pools, Inc.

Absolute horrible service and overpriced., I had TB pool open my pool this spring (about $275) and two guys came out. One did an absolutely horrible job "cleaning" the cover (he sprayed it off with my water hose), so I had to unroll it and clean it all myself after they left because it was covered with flower pedals and grass and other junk from winter that I wasn't about to put away to get moldy and gross in my basement.. The other guy tightened everything to the point I couldn't shut the valves when necessary in order to perform weekly cleaning. He also somehow got pebble stones from the surrounding pool area INTO the secondary filter, risking ruining the pool pump. I called to complain to the owner and never received a return call. I let it pass and chalked it up to a one-off bad job, though I would have thought my phone call would have been returned. When they came to close the pool, it was the same two men. When I mentioned that they didn't do a great job opening the pool and told the guy about the pebbles, he denied it was him and asked, "do you have children?" Implying perhaps it was someone else. I said yes, I have two children, 22 and 26 and they never go in the pool, and that I had found the pebbles just after he left when I went to check on the pool filter. For the fall closing, I just left a check for $279.32 to close the pool with a note that asked them to blow up the pillow, take out the stairs and put the equipment over by the bulkhead on the other side of the pool (I had called ahead to make sure this was okay to ask for). Instead, I just found all the equipment in a jumble all around where they took it apart and not placed where I had asked, meaning I now have to drag it all over to the bulkhead. And the note was crumpled up and left with all the equipment. I left another message for the owner and it's been hours and still no call back. I'm tempted to put a stop payment on the check just to force someone to call me, but honestly don't want to spend another $30 fee to do that. Instead, I will be broadcasting my experiences with this bad business and making sure people avoid them at all costs!