Business ProfileforAlliance Home Improvement, Inc.

On 6/20/22 Alliance quoted me $5302 to remove old gutters, Install new 5 gutters & down spouts on entire garage  and install gutter protection on all gutters. I paid a $530 deposit for this work estimate.Alliance performed the work on 7/6/22 and I paid $4722 on completion. Alliance told me to call if there were any issues or leaks & would immediately fix it.I was traveling on 7/12/22 & my daughter sent a video showing 1-2+ inches of rain water lake on patio flooding out of downspout at the ground pipe drainage.My daughter said the gutter was sloping from both ends towards the middle. She also said it looked like it had been installed by drunks & made the house look terrible. She saw gaps between the  gutter & fascia  (1/2 in). She inspected the whole gutter system & saw many leaks from drip streams falling between gutter & fascia to leaks due to short gutter length & incorrect junctions & the rear downspout collecting too much water volume (improper & multiple slope pitches).She contacted Alliance owner who requested proofvideo & resulted in him coming to inspect. He then scheduled his crew to return & fix the issues. When they returned my daughter tried to explain the issues but there was a language barrier. The crew replaced the whole rear gutter and replaced the short lengths/corners. ******* said if issues werent fixed theyd return & fix again.It hasnt rained since & finally 9/6/22 My daughter sent video showing systemic leaks behind all gutters.In response Alliance owner said The whole roof & drip edge needed to be replaced for $25,000 & was abusive to me in texts when my daughter said that surely shouldve been identified before installation.He responded Our contract is 100% complete when she said There was nothing wrong with the roof before, there were no leaks prior to their work, any damage to the drip edge was due to improper installation and that it was his legal obligation to fix the faulty installation.