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Find a Location

Telegram & Gazette has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTelegram & Gazette

    Newspaper
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 15 Customer Reviews

    Customer Complaints

    88 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/1940

    Years in Business: 158

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    According to information provided by this company, it offers newspaper services.

    Business Details

    Location of This Business
    100 Front St, Worcester, MA 01608
    BBB File Opened:
    10/1/1940
    Years in Business:
    158
    Business Started:
    1/1/1866
    Business Incorporated:
    10/3/1961
    Accredited Since:
    10/1/1940
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:30 AM - 5:00 PM
    T:
    8:30 AM - 5:00 PM
    W:
    8:30 AM - 5:00 PM
    Th:
    8:30 AM - 5:00 PM
    F:
    8:30 AM - 5:00 PM
    Contact Information

    Principal

    • Mr. Michael McDermott, Executive Editor

    Customer Contact

    • Ms. Suzanne DeGeorge, Director of Marketing
    • Mr. John Cofske, Operations Manager
    • Mr. Michael McDermott, Executive Editor
    Additional Contact Information

    Fax Numbers

    • (508) 793-9407
      Primary Fax
    • (508) 793-9281
      Other Fax

    Phone Numbers

    Customer Complaints

    88 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I started getting problems around the middle of December 2023. My paper did not get delivered. My daughter called the telegram and gazette and they said they would take care of the problem. Some days they would deliver and some days they didnt. And when they did deliver it was always out side on the side walk or in the snow. I am 88 years old with COPD and I have always had my paper delivered inside my apartment complex. My daughter made several phone calls to try to fix the problem. On January 2 2024 I sent in a payment of 335.80 for a year subscription. We thought eventually this problem would be solved. But it continued. So we had to cancel the subscription in January 2024. They keep calling me asking me to renew. I would like a refund of my $335.80 check number 431.
    Read More

    Customer Reviews

    15 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Hardy G

    1 star

    11/30/2023

    Deceptive marketing. Online trial subscription cancelled on website at required time, yet I was billed 2 months of service. Customer service wouldn't correct or help. Do not fo business with thus company.

    Local BBB

    BBB Serving Central and Western MA and Northeastern CT

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