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Find a Location

Ron Bouchard Auto Stores has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ron Bouchard Auto Stores

      500 Old Union Turnpike Lancaster, MA 01523

      BBB Accredited Business
    • Ron Bouchard Auto Stores

      490 Old Union Tpke Lancaster, MA 01523-3019

      BBB Accredited Business
    • Ron Bouchard Auto Stores

      288 Lunenburg St Fitchburg, MA 01420

      BBB Accredited Business
    • Ron Bouchard Auto Stores

      488 Old Union Turnpike Lancaster, MA 01523

      BBB Accredited Business

    Business ProfileforRon Bouchard Auto Stores

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1987

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We offer new and used vehicle sales, parts and service. We have been serving central Massachusetts and the surrounding communities since the 1970s.

    Products & Services

    New and used vehicle sales, parts and service.

    Business Details

    This is a multi-location business.

    Find a Location

    Ron Bouchard Auto Stores has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ron Bouchard Auto Stores

        500 Old Union Turnpike Lancaster, MA 01523

        BBB Accredited Business
      • Ron Bouchard Auto Stores

        490 Old Union Tpke Lancaster, MA 01523-3019

        BBB Accredited Business
      • Ron Bouchard Auto Stores

        288 Lunenburg St Fitchburg, MA 01420

        BBB Accredited Business
      • Ron Bouchard Auto Stores

        488 Old Union Turnpike Lancaster, MA 01523

        BBB Accredited Business
      Location of This Business
      500 Old Union Turnpike, Lancaster, MA 01523
      BBB File Opened:
      6/1/1987
      Years in Business:
      38
      Business Started:
      1/1/1986
      Business Incorporated:
      7/9/1986
      Accredited Since:
      6/1/1987
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ron Bouchards Auto Stores
      • Ron Bouchard's Auto Sales, Inc.
      Business Management
      • Mr. Chad Bouchard, General Manager
      Contact Information

      Principal

      • Mr. Chad Bouchard, General Manager

      Customer Contact

      • Mr. James Kane, Service Director
      • Ms. Paula Bouchard, CEO
      • Mr. Chad Bouchard, General Manager
      • Ms. Bree Schpero, Manager of Marketing
      Additional Contact Information

      Fax Numbers

      • (978) 345-8580
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      i bought a pre owned ****** ****** 2013 on march 7, 2024 i drove the car for 7 days the brake icon was on and the rear brakes made noise and the brake pedal went close to the floor very mushy brake pedal experience. this was mentioned to jacob h******** the salesman who waited on me. i had the car for 7 days on day 7 march 13th it was time for inspection. i brought the car back to them and waited 3 hours only for them to tell me it did not pass inspection while waiting in the lounge.i heard the tech say to nate another salesman " i cant pass this " no surprise to me ..again i mentioned something to nate who was handling me on this day which is now day 7 ..he dismissed what i said which was " the car needs back brakes " he set me up in a loaner car and said it could be till the following monday to take care of this safety issue .. back brakes and or a master cylinder. jacob then came to work on fri march 15th 2 days after i dropped off the car. ***** said on fri the 15th they looked at the car and determined it was defective brake parts and that they had to order them because they didnt have them in stock. the weekend goes by . on monday the 18th jacob h***** tells me the parts r " delayed " on tuesday the 19th he tells me the car is being repaired .. on the 20th wed he tells me that there is some issues with it and they want to make sure it is all set ..on thursday the 21 st he tells me the car is all set .i will have it that day .hours pass and he tells me he will have it delivered tomorrow which is now friday the 22nd he delayed and lied numerous times the car was delivered on march 22nd at 2:30 pm the brake icon was still on and there was no change in the brakes i do not want them to repair the car they cant be trusted i am getting it fixed by my mechanic and i want reimbursement..the new sticker is s on the car they pushed or sent it thru illegally.*** will investigate this week ***** has been informed..this is a safety issue serious
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jeff B

      1 star

      03/03/2024

      Extremely unhappy with how people are treating people at this dealership. I have a 2018 Kia Sedona that I have been having issues with since around 70k. It has been brought back 3 times now for this issue over months and months. We just wanted it to be able to pass inspection. All work performed on this vehicle has either been by myself at the dealerships/service manuals recommendations or this dealership. If Ron Bouchard can justify on paper that they are doing the right thing, that is what they will do, at your expense! My service records do not even match the services requested for the issue at hand. Bottom line: 2018 Kia cannot pass inspection , dealership does not want to fix, so they just justify on paper why it is the owners fault. I now still owe the bank on a car I cannot drive, the technicians have done more damage than good, now my engine leaks oil from being torn apart at dealership. Ron Bouchard will give me $1500 for it though, knowing damn well I owe 4x that to the bank. Thank you Ron Bouchard Kia of Lancaster, Ma.

      Ron Bouchard Auto Stores Response

      03/05/2024

      I understand the frustration with the Sedona. The dealership is here to take a look at vehicles in this situation and pass along all information to Kia corporate in order to make a decision on if they will cover repairs such as this. Ultimately it is Kias decision to cover any items like this motor. In order for the coverage to occur there are certain items that the dealer needs to inspect and process for the coverage to occur. Once Kia sees that there is sludge in the motor they ask for specific oil change records that must be provided in order for them to cover the motor. Unfortunately the proper documentation that is required by Kia was not present at the time. In terms of the trade number I would be happy to personally look at the value again and revaluate for the customer if that is something that would interest him. Also, if the customer would like to provide photos of the oil that is leaking onto the driveway I would be more than happy to send our maintenance team there to ensure that it is cleaned properly.

      Local BBB

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