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Find a Location

Country Side Rotties has 1 locations, listed below.

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    Business ProfileforCountry Side Rotties

    Dog Breeders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    124 Barre Road, Hubbardston, MA 01452
    BBB File Opened:
    10/7/2015
    Business Management
    • Ms. Cindy Phillips, Co-Owner
    Contact Information

    Principal

    • Ms. Cindy Phillips, Co-Owner

    Customer Contact

    • Mr. Larry Ouellette, Co-Owner
    • Ms. Cindy Phillips, Co-Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We paid Country Side Rotties (*****) 3850 for a fully AKC registered (with breeding rights) Rottweiler puppy from the Blu/Apollo breeding. We paid the full amount upon pickup. We were promised registration papers within several weeks. We completed the required puppy training and sent the seller the information of completion and our trainers information. I never heard from the seller again. I have sent emails, texts, and called multiple times over the year. I was not able to leave a voice mail due to the sellers mailbox being full. I have had no contact back. All information required in the contract to receive the papers has been provided. Our contract is with Cindy P******* and she was paid for the dog.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Heather S

    1 star

    04/17/2022

    WOW, I was checking in on this business as I purchased a puppy back in 2017. Finally I can see how others are going through the same hoops as I did. I still have not received my AKC paperwork. She was having some family issues and I do understand, and I gave time checked back in at a year later and still nothing. I filled with BBB and they put in an investigation. I did speak to her a year and half later and she stated she was waiting for the money from her next litter to get caught up on financial dues to get my paperwork. We are now 3 going on 4 years later and still nothing. Good thing I don't actually need the paperwork but you pay for something you expect to get everything entitled in the contract. Also warning to all as far as my visits there its a glorified puppy mill. If her and her husband work full time jobs, who takes out all the dogs and gives them time to run around and stretch their legs not be confined to a 6x6 24/7.

    Country Side Rotties Response

    04/27/2022

    Hello *******. I can only assume that due to not receiving your papers for an imported German Rottweiler in a reasonable amount of time that you need to make ridiculous statements in this forum. Cindy wakes at 5:00 a.m. and goes to sleep at 10:00 p. M. And has no other job other than tending to her dogs. Obviously you never went into their kennels or possibly you can not measure. Her kennels are all 6'X12' and you didn't note the 40X30 excersize yard. I would strongly suggest you never use the phrase puppy mill again. Obviously you have no idea what that phrase means to breeders that are working day and night to keep exceptional pure breed quality dogs available to the public. As in any endeavor you can never please every person. There is always someone that thinks that they are entitled. I'm quite sure there are dozens of other couples that have had wonderful experiences as had we. Shame on you for acting a fool.

    Customer Response

    04/28/2022

    Not sure who this is responding, but Cindy and Larry were both working full time jobs at this time. Until he fell backwards into a fire pit on the holiday weekend. As for Cindy now maybe she is a full time breeder her and her husband explained this was a hobby for them. As her mother takes care of some of the liters since she works. For the cages we saw from the back windows and they were only big enough for a dog house and a little room to roam, along with tarps all over the top of them. For the exercise yard I did not see, there was no need for me to inspect her entire property. I was not under the influence that she did not know what she was doing. Cindy was very informative and polite. The dogs are beautiful and purebreds, what the complaint is which I am not alone is the AKC paperwork. I am sure others have had great experience but shame on you for commenting when you do not have all the facts on my particular experience. I have already spoken with the AKC and BBB and they had some insight about the breeders and others that have complained. As for being entitled, I am entitled to official AKC paperwork as it is in the contract that I have signed.

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