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          Mass Match, LLC has 1 locations, listed below.

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            Business ProfileforMass Match, LLC

            Dating Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/30/2006

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Mass Match is an independently owned and operated Matchmaking service based in Western MA. Company founders Lanie and Bud Delphin met through a dating service and have been matching local singles since 2002.

            Products & Services

            According to information provided by this company, it offers dating services.

            Business Details

            BBB File Opened:
            7/9/2004
            Years in Business:
            22
            Business Started:
            10/1/2001
            Business Incorporated:
            4/21/2004
            Accredited Since:
            10/30/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Lanie Delphin, Owner
            Contact Information

            Principal

            • Ms. Lanie Delphin, Owner

            Customer Contact

            • Ms. Lanie Delphin, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Choosing a dating service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I joined Mass Match, a dating service, in June 2023 after hearing advertisements for this company on ****, a local radio station. At the time, the advertisement said this company services eastern NY where I live. After I joined (~$200), the advertisement changed to say MM services western Mass. I reached out to Lanie D****** on 8/8/23 to ask for a refund. Her email response said that I was "wrong" and the radio station must have played the wrong add. I heard the same add on WAMC today, 11/2/23 at 5:05am. Additionally, Ms. D***** initially sent me a handful of potential matches that live out of state but then nothing after I asked for a refund for false advertising. Had she provided the service I paid her to provide, I would not be contacting the BBB. After paying for MM, Ms. D********* misplaced some notes she took on me and without my prompting, sent me a refund for $50. I am asking that she refund the difference, ($150) and stop false advertising her business in the capital district.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ronald A

            5 stars

            09/27/2023

            My now girlfriend and I instantly bonded on our first coffee meeting. We had so much to talk about and found that we had a lot in common. We highly recommend Mass Match.

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            BBB Reports On

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