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Find a Location

Webster First Federal Credit Union has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Webster First Federal Credit Union

      271 Greenwood St. Worcester, MA 01607-1733

      BBB Accredited Business
    • Webster First Federal Credit Union

      41 E Main St Webster, MA 01570-2346

      BBB Accredited Business
    • Webster First Federal Credit Union

      547 Southbridge St Auburn, MA 01501-2249

      BBB Accredited Business
    • Webster First Federal Credit Union

      282 Main St Douglas, MA 01516-2177

      BBB Accredited Business
    • Webster First Federal Credit Union

      16 Airport Rd Dudley, MA 01571-5947

      BBB Accredited Business

    Business ProfileforWebster First Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1986

    Years in Business: 96

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to information provided by this company, it offers credit union services.

    Business Details

    This is a multi-location business.

    Find a Location

    Webster First Federal Credit Union has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Webster First Federal Credit Union

        271 Greenwood St. Worcester, MA 01607-1733

        BBB Accredited Business
      • Webster First Federal Credit Union

        41 E Main St Webster, MA 01570-2346

        BBB Accredited Business
      • Webster First Federal Credit Union

        547 Southbridge St Auburn, MA 01501-2249

        BBB Accredited Business
      • Webster First Federal Credit Union

        282 Main St Douglas, MA 01516-2177

        BBB Accredited Business
      • Webster First Federal Credit Union

        16 Airport Rd Dudley, MA 01571-5947

        BBB Accredited Business
      Location of This Business
      271 Greenwood St., Worcester, MA 01607-1733
      BBB File Opened:
      1/1/1986
      Years in Business:
      96
      Business Started:
      1/1/1928
      Accredited Since:
      1/1/1986
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of NMLS ID 419517 for this business, issued by Massachusetts Division of Banks

      These agencies may include:

      Massachusetts Division of Banks

      1000 Washington Street, 10th Floor

      Boston MA 02118

      (617) 956-1500

      https://www.mass.gov/orgs/division-of-banks

      Business Management
      • Mr. Robert Keith, COO
      Contact Information

      Principal

      • Mr. Michael N. Lussier, CEO

      Customer Contact

      • Mr. Michael N. Lussier, CEO
      • Mr. John Cournoyer, Marketing Specialist
      • Mr. Robert Keith, COO
      Additional Contact Information

      Fax Numbers

      • (508) 949-6621
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/07/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Today is Saturday. I used my credit/ATM a few times earlier in the day without issues. Then I tried to buy something online and it declined. Whatever. So then I go to price chopper to huy groceries and it declined. I was humiliated. Then I called the number on the back of my card and nobody was available to help me. They said I had to wait until Monday!!!! Today is Saturday! How can I go without access to my own money from Saturday to Monday??? That should not be happening. How can they leave me stranded like that? It sounds illegal that there is no one to help customers on the weekend. Is that legal? It's MY money! How can they not have staff to help over the weekend?? Somebody should be on call for this. Please help me! I'm crying as I type this.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jordan S

      1 star

      07/10/2023

      I unfortunately ended up using Webster First when I purchased my car (not my choice, it was from the dealership's relationship). I paid off the loan in full to end the relationship. Unfortunately, when you work with them they open a savings account automatically without your consent and put $5 in this account. 3 years later, they are required by law to turn this over to abandoned property and assess you a $50 fee for this processing of an account you didnt open. To close this account you have to write a letter and mail it in to them. This is an incredibly obnoxious business practice, and should be illegal. Avoid working with this 'bank' at all costs.

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

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