Customer ReviewsforCambridge Credit Counseling Corporation

11/29/2023 I was a client of Cambridge Credit Counseling back in 2020 - 2021 there there company CSR, CCC and GM are are very professional, polite, and knowledgeable and they explain their products and services, but the affordable option is a  Debt Management Program, I highly recommend this agency and this option opportunity they helped me pay off the majority of my debt during COVID 19 when I was laid off of work due to lack of business and an mandatory reduction inforce on May 25 2020 I was ill with COVID 19 too I appreciate your agency Cambridge Credit Counseling Fromer Client, ******

Thank you ******! We are so glad that we could help you through a difficult time.

On August 30th, my experience has been less than 5 stars. My encounter initially started with being shuffled from one counselor to another counselor (Damar, Henry). Experienced delay in timely email communication. On August 30th, I was absolutely appalled by the treatment of the phone three phone agents (Shanice, Erika -Billing Department, and Stephanie - Intake). Shanice and Erika approach initially perceived as they did not really wish to assist me to the best of their knowledge and ability rather brisk or abrupt dialogue such as rushing through "Hi, this is Cambridge Credit Counseling. My name is ..."I perceived and felt their actions were not genuine but less sincere. Then, Erika assured me that she would transfer me a counselor/manager but transferred me to the Intake. I requested to speak with the top leadership executive, however I was refused by Erika and Stephanie. I preferred not to be transferred to Henry W. for I would get his voicemail and I did not have any desire to leave a voice message in Henry's inbox. The operation of business at Cambridge definitely does not meet my expectations after all.

*** *******, We apologize for any confusion or frustration that you may be having with the start of your program. I did a thorough review of your account and listened to the recorded calls. Initially you spoke with Damar and then you were referred over to our Counseling manager Henry. Henry took over because Damar was going to be out of the office for a while and they didn’t want you to wait to get the account started. Henry set up your account and your first payment was going to start on 8/28 with an ACH payment. You called in on 8/17 and spoke with Shanise and had a very pleasant call and she advised you that Henry was on vacation and would forward you to another Counseling manager, Tim. Tim did reach out to you as well. Yesterday on 8/30, you called into Customer Care and spoke with Shanise and did not identify yourself and complained about the forms of payment that we accept. You stated several times that you control your bank account and you did not want us taking money out of it and that you did not like our company policies on the forms of payment that we accepted. She transferred you to our banking department so they could explain our forms of payment in more detail. In the banking department you spoke with Erica who also explained our acceptable forms of payment and you advised her that you wanted to send in money orders instead of doing ACH. She explained you can do this but you would need to speak with your counselor to set it up. You also claimed that we didn’t attempt your payment on 8/28, that it was on 8/29 and that is why the payment didn’t go through. Our records do not reflect this. She transferred you over to our intake department so they could get you to your counselor and you spoke with Stephanie. She advised you why you got transferred to that department and you said you wanted a manager. She explained that your counselor Henry is a manager and she could transfer you to him and you advised her that she was refusing to tell you who the manager was and ultimately ended the call by hanging up. It seems that the root of the issue was that there were some vacations and you had to speak with a couple different people and that your payment was returned as insufficient. You have already spoken with Henry who changed your account to mailing in money orders and we are now just awaiting you to mail in your first payment to start our program. We apologize that things aren’t going as smoothly as you and we would have liked. After reviewing all the calls, we believe our representatives tried to assist you the best that they could with the information that they had available. We do hope that we can move forward from this situation and we look forward in assisting you with paying off your debt.

My husband and I just finished our program. I am extremely happy to be debt free with the help of Cambridge. From day one they have been there to help. All of the representatives are extremely helpful, professional and friendly. Everytime I had a question or concern they were there to help. Love that they were local. Would highly recommend them. Don't hesitate if you are swimming in debt. Get help!

Thank you *****! We are so happy we were able to help and congratulations on finishing the program!!