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          Platt Builders, Inc. has 1 locations, listed below.

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            Business ProfileforPlatt Builders, Inc.

            General Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/27/2012

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            According to the information provided by the company, they offer construction and remodeling services such as custom home building, carpentry, custom built cabinetry, kitchen and bathroom remodels and renovations.

            Business Details

            BBB File Opened:
            8/18/2010
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            7/23/1996
            Accredited Since:
            7/27/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 154021 for this business, issued by Office of Consumer Affairs & Business Regulations. The expiration date of this license is 1/30/2025.

            These agencies may include:

            Office of Consumer Affairs & Business Regulations

            10 Park Plaza, Suite 5170

            Boston MA 02116

            (888) 283-3757

            https://www.mass.gov/orgs/office-of-consumer-affairs-and-business-regulation

            BBB records show a license number of LW000226 for this business, issued by Division of Occupational Safety

            These agencies may include:

            Division of Occupational Safety

            399 Washington Street, 5th Floor

            Boston MA 02108

            (800) 425-0004

            https://www.mass.gov/dos

            BBB records show a license number of CS-054102 for this business, issued by Massachusetts Department of Public Safety and Inspections

            These agencies may include:

            Massachusetts Department of Public Safety and Inspections

            1000 Washington St, Suite 710

            Boston MA 02118

            (617) 727-3200

            https://www.mass.gov/orgs/office-of-public-safety-and-inspections

            Type of Entity:
            Corporation
            Business Management
            • Mr. Halsey Platt, President
            Contact Information

            Principal

            • Mr. Halsey Platt, President

            Customer Contact

            • Mr. Halsey Platt, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/14/2021

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            The contractor has abandoned the construction of a master bathroom in my attached barn. I have paid him $90,765. All the materials are on site. The contractor was already on site replacing windows in my 3 story victorian last year, and actually the year before this. I thought those jobs went well. After paying almost $20,000 last summer for structural repairs to another contractor, before the bathroom construction could begin, it did finally begin in the fall of 2020. There was an agreement between the contactor and myself that I would select and purchase some of the materials myself, i.e., handmade tiles from England, the stonework, a pedestal tub, a barn door on a track, a 300-year-old dry sink as a vanity, all the faucets, toilet paper holders, etc., heat pads for radiant heated floor, and restored antique chestnut for the floor and more, totalling approximately $20,000. But this is not about money, only to say how much i have put into it already, to be abandoned. They have always given me only one person, when he wasn't needed on another job. No one has been here in over 3 weeks, my emails asking when work would begin again, and an estimated completion date go unanswered. There have been various delays, a few of them my fault. The most current PM walked off job. I believe he was upset that some of the tiles were 5 1/8"x5 1/8", and others are 5x5 (different tile; to be placed adjacent to the 5 1/8"x5 1/8".Although sample tiles and a catalog book were in this bathroom area for approximately 1 month, he never checked the catalog, nor measured the sample tiles. And he blamed me for this, even though he was the PM, and he didn't check. There was also the issue of shower head height after we noticed the plumber installed the shower head height at (over 8') vs. my 5'3" height. I had told them before they started that I liked to be able to adjust the shower head and that I didn't like it high. I couldn't begin to reach it, even when the final floor was installed. I trusted that they understood this and didn't look at it for a month or more later. The PM was also standing there during my explanation, and never checked the height on my behalf. The plumbing adjustment was made over 3 weeks ago, during which time all other work was stopped even though a lot could have continued while waiting on the plumber's return, for a couple hours.This all sounds so childish now, it seems they take every opportunity to pull a guy from a job to use elsewhere. That is all I can figure. They've got the bulk of their money; much more than they have left invested in this job. I just want the work completed, with the same quality I've seen. I'm also waiting, since last year, for 2 dormer windows to be replaced. I hired this contractor because of his reputation, and because he resides in Groton. I don't know what kind of games he's playing but i hope we can get over the silliness. They don't talk to their clients, and to each other. One example: the install of 3 windows. The height wasn't on the plans given to me, and no one asked me my preference. When I walked into the room when they were almost completed,I was so surprised and disappointed with the positioning of the 2 facing the barn, They did redo them, but why didn't anyone talk to me first? When we decided on wood floors, and wanted electric radiant heat, i was told that no one in their company knew of any company making this type of heat pads. We found one in 5 minutes. They just didn't care. I want this bathroom completed, and i don't want to get ripped off in final adjustments because I've taken this step. I felt i had no choice.
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            Customer Reviews

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