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          Polar Beverages has 1 locations, listed below.

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            Business ProfilePolar Beverages

            Beverage
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1001 Southbridge Street

            Worcester, MA 01610-2218

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            Email this Business
            (800) 734-9800

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            Customer Reviews

            3/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/19/2010

            Years in Business: 142

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Polar Beverages is a manufacturer and distributor of soda and other carbonated beverages, spring water, and franchise products.

            Business Details

            Headquarters
            1001 Southbridge Street, Worcester, MA 01610-2218
            Email this Business
            BBB File Opened:
            11/1/1963
            Years in Business:
            142
            Business Started:
            1/1/1882
            Business Incorporated:
            2/29/1916
            Accredited Since:
            1/19/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Polar Corp.
            • Polar Seltzer
            Business Management
            • Customer Service, Customer Relations
            Contact Information

            Principal

            • Mr. Ralph Crowley, Jr., President/CEO

            Customer Contact

            • Mr. Ralph Crowley, Jr., President/CEO
            • Ms. Carol Novakoski
            • Customer Service, Customer Relations
            • Ms. Lisbet Crowley, Director of Marketing
            Additional Contact Information

            Fax Numbers

            • (508) 793-0813
              Primary Fax

            Email Addresses

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            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Mc L

            05/11/2023

            They have access to some popular products, and have a wide variety of flavors of their own product. Unfortunately, their delivery service for wholesale orders is always late. They dont pack the trucks effectively, so the drivers have to spend more time on the road, and inevitably have to end their day without emptying the truck. The tend to lose stock or discontinue products without notice, so you dont find out until after you order and then it doesnt show up. When you speak with customer service, there is never any real answer, just that they are behind and have to push things back, but it happens every week. Their systems are very behind, with no digital ordering, so you have to email in or order over the phone. They also dont have a  ready list of available products, so you are just guessing when you order and hope it comes. Our rep also hasnt responded to half of our messages and it took months to get a small plastic piece for our cooler, that they have readily available.

            Polar Beverages Response

            06/22/2023

            The Polar Supervisor spoke with the ************ Manager at this account. The customer was asked to copy the supervisor when placing orders so he can make sure that they flow through the system properly. We did find that this account was setup for the wrong delivery day, so we made the change to help correct the delivery issue.  The ************ Manager has our supervisor's contact information if problems still arise. 

             

             

             

             


            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

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