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          Find a Location

          Berkshire Bank has 50 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Berkshire Bank

              66 West St. Pittsfield, MA 01201-5861

              BBB Accredited Business

            • Berkshire Bank

              303 Turnpike Rd. Westborough, MA 01581

              BBB Accredited Business

            • Berkshire Bank

              31 Court Street Westfield, MA 01085

              BBB Accredited Business

            • Berkshire Bank

              19 Harrison Avenue Springfield, MA 01102

              BBB Accredited Business

            • Berkshire Bank

              820 Suffield Street, Route 75 Agawam, MA 01001

              BBB Accredited Business

            Business ProfileBerkshire Bank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            66 West St.

            Pittsfield, MA 01201-5861

            Get Directions
            Visit Website
            (800) 773-5601

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/7/2010

            Years in Business: 178

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to information provided by the company, they offer banking, mortgage, investment, and insurance services.

            Business Details

            This is a multi-location business.

            Find a Location

            Berkshire Bank has 50 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Berkshire Bank

                66 West St. Pittsfield, MA 01201-5861

                BBB Accredited Business

              • Berkshire Bank

                303 Turnpike Rd. Westborough, MA 01581

                BBB Accredited Business

              • Berkshire Bank

                31 Court Street Westfield, MA 01085

                BBB Accredited Business

              • Berkshire Bank

                19 Harrison Avenue Springfield, MA 01102

                BBB Accredited Business

              • Berkshire Bank

                820 Suffield Street, Route 75 Agawam, MA 01001

                BBB Accredited Business
              Headquarters
              66 West St., Pittsfield, MA 01201-5861
              BBB File Opened:
              1/5/2010
              Years in Business:
              178
              Business Started:
              1/1/1846
              Business Incorporated:
              2/2/1846
              Accredited Since:
              1/7/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of NMLS ID 506896 for this business, issued by Massachusetts Division of Banks

              These agencies may include:

              Massachusetts Division of Banks

              1000 Washington Street, 10th Floor

              Boston MA 02118

              (617) 956-1500

              https://www.mass.gov/orgs/division-of-banks

              Type of Entity:
              Corporation
              Alternate Business Name
              • Berkshire Hills Bancorp, Inc.
              • Berkshire Bank Home Lending
              • Berkshire Insurance Group
              Contact Information

              Principal

              • Mr. Sean Gray, CEO

              Customer Contact

              • Ms. Deborah Stephenson, Chief Compliance Officer
              • Mr. Sean Gray, CEO
              • Ms. Ashlee Flores, Compliance Manager
              • Mr. Mark Pedrotti, Director of Marketing
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/13/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              I originally opened a no-fee acct. commercial checking acct. for my small black owned painting business. I've had this account for a number of years and just this year, I noticed that the bank started charging fees on a monthly basis in the amount of $9.95/mo. Fee were charged to my acct. since Feb, 2023. The high monthly fees have eaten up a good bit of my small business checking balance. I called to inquire about this and ask for a concession or change of account to lower the fees but rep in no way provided any solutions and said they no matter what category I fall into, race, religion, branch, community etc, there will no exceptions made. I thought this was rude. I live in an underserved community and I'm tired of these big bank taking advantage and using predatory and bait and switch to disempower and take advantage of blacks and people of color in low income communities. I want a refund of these fees and proper disclosure of when their policies changed to impose these fees.
              Read More
              Read 13 More Complaints

              Customer Reviews

              15 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              William R

              11/27/2023

              Terrible Application that doesnt properly track dispersion of funds. Should be investigated for fraud. Doesnt respond to customer service complaints either.
              Read 14 More Customer Reviews

              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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