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          Find a Location

          Herb Chambers Ford of Westborough, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforHerb Chambers Ford of Westborough, Inc.

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to the information provided by this company it offers new Ford sales, parts and service, and certified pre-owned sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Herb Chambers Ford of Westborough, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              10/28/2003
              Years in Business:
              25
              Business Started:
              1/1/1999
              Business Started Locally:
              9/1/2003
              Business Incorporated:
              5/13/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 204 for this business, issued by Massachusetts Registry of Motor Vehicles

              These agencies may include:

              Massachusetts Registry of Motor Vehicles

              PO Box 55889

              Boston MA 02205

              https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles

              Type of Entity:
              Corporation
              Alternate Business Name
              • Herb Chambers Ford
              Business Management
              • Mr. Miguel Silva, General Manager
              Contact Information

              Principal

              • Mr. Miguel Silva, General Manager

              Customer Contact

              • Mr. Miguel Silva, General Manager
              Additional Contact Information

              Fax Numbers

              • (508) 616-8761
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/16/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On October 15, 2022 I pay this place $229 for them wash my car inside, I pick up my car on the day afternoon and try to use my car on October 16, 2022. My car dont want work anymore, have engine light on and dont want drive. On Sunday I contact the dealer and need to waiting until Monday to get a solution. On first they said its not their fault, they didnt anything wrong, after that they know the guy who is wash my car, wash my engine, something I dont ask for and the guy mess up, they fired the guy, they told me that, and then keep my car for about 3 months, my car go and can back and not fix every time go and came back from Ford. In December I took the car, and I traveled out the country, since that I keep spending the money on my car, I just came back in March 13 and when I try to use my car I have the same issues, after diagnosis from another **** in Auburn, my car shows all codes from engine again, and I still pay for this car, its financed, and I cant drive the car. They dont want take the responsibility anymore, they keep said they fix everything is supposed be fix but is not true, my car before they wash doesnt have any of this codes, I did all my services at Ford every time and my car was in pretty condition. I dont know what to do anymore, I need my car for work. And I just want justice, they pay for what they broken.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stephanie S

              1 star

              09/01/2023

              I took my over on Monday 08/21 to be looked at the next morning to address the traction control engaging for no reason, the radio stopped working and 2 recalls. They called, the recalls were done its in line for the traction control. no call back. No call Wednesday. I call Thursday. They are looking at the radio. Later i got a call the person that was looking at the radio went home sick and had Friday off. the car will be looked at Monday. I said what about the traction control? Oh yeah i guess i can get that re-dispatched to be looked at. No call back. Friday morning they call they drove the car and cant get the traction control to engage. Later I get a call saying they have gone through the car and can not find anything wrong. Then asked me what repairs have been done? I started to think that they are scrambling. I asked for a loaner. They said they dont have any. No call back the rest of the day. no call Monday. I call Tuesday. I was told, the 2 control arms need to be replaced. Didnt they go through the car and found nothing i asked about the radio. hadnt been relooked at. I told them to remove the request. no call back the rest of the day. i call Wednesday. waiting on 1 control arm which would be there thursday. Control arms are in stock. i realized no one asked me what i wanted to use for parts. When I went to pick up my car I asked to speak to someone about my service and bill. When i asked about the choice of parts, i was told they mostly use **** parts. I said is that automatic. No one told me. they said do you not see the big a** **** sign out front? ?i asked about the codes being cleared after the recall. And if that was why they couldnt figure out the traction control. He said no, those have nothing to do with that. 1 recall was a brake line replacement. I asked to have the labor cost cut in half as i only i got half of service and communication. I was told the timeline of my car being repaired was within guidelines. 9 days to replace 2 control arms?

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