Business ProfileforFord Of Greenfield

On July 17, 2023 brought 2015 Ford Escape to Cartelli Ford on main St in Greenfield, Ma vehicle would not start due to issues unknown. Service dept shared it needed a new battery, new battery installed but did not correct the issue. Service dept shared the vehicle has electrical issues and diagnosis and test needed to be performed. As of today September 12 the vehicle is still in the service dept. I have a detailed log in chronological order of everthing I've been told by the service dept strating on August 22, 2023. I have also recahed out to the Ford Corp Hotline on Aug 16, opened a CASE # ********* Was told if no satisfactory results to let them know, not sure if they contacted Ford in Greenfield or not? When I reached out to the Ford Hotline dept on Sept 6th they shared someone would call me back within 24 hours, I did not receive a call back. I called back mon Sept 8th, was told they understand my problem but have no control over the dealership service dept, the associate hung up on me in mid sentence. Called service dept at Ford on Sept 12th, was told no further progress on fixing the issue, the only tech they have authorized to work on vehicle is out sick today. I had the service dept associate cofirm that they are only working on the vehicle intermittingly as they have other vehicles to work on. At this point after 8 weeks without a vehicle I don't know where to turn. Thank you