Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Fathers & Sons Volkswagen and Audi West Springfield has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFathers & Sons Volkswagen and Audi West Springfield

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/20/1999

            Years in Business: 52

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            According to information provided by the company, they are a Porsche, Audi, Volvo, Saab, Volkswagen, and Kia Factory Authorized Dealer offering Sales, Leasing, Financing, Service, Parts, and Collision repair services.

            Business Details

            BBB File Opened:
            1/1/1972
            Years in Business:
            52
            Business Started:
            1/1/1972
            Business Started Locally:
            7/1/1974
            Business Incorporated:
            3/12/1976
            Accredited Since:
            8/20/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Active for this business, issued by Division of Standards

            These agencies may include:

            Division of Standards

            1 Ashburton Place, Room 1115

            Boston MA 02108

            (617) 727-3480

            https://www.mass.gov/standards

            Type of Entity:
            Corporation
            Alternate Business Name
            • Fathers & Sons, Inc
            • Fathers & Sons Auto Group
            Business Management
            • Ms. Kim Cartelli Liguori, Director of Marketing
            • Mr. Ethan Prentiss, General Manager
            Contact Information

            Principal

            • Mr. Damon S. Cartelli, President/Owner

            Customer Contact

            • Ms. Kim Cartelli Liguori, Director of Marketing
            • Mr. Damon S. Cartelli, President/Owner
            • Mr. Ethan Prentiss, General Manager
            Additional Contact Information

            Fax Numbers

            • (413) 214-7548
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/23/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I brought my daughters 2012 Jetta to west springfield fathers and sons Volkswagen dealer. I had a ecp and a engine light on. They serviced it as they said they would and cleaned checked or repaired the issue. I was happy she was happy but to my surprise the same light came back on in a few hours of driving. I thought no problem im sure they will check it and find out what’s going on. As I talked to the service technician or person handling the issue she told me that it was separate issue. I said how is it a separate issue I paid 1300 dollars it’s the same light same problem. As she drove she almost had a collision because in mid traffic the car wouldn’t go over 5 miles per hour. I’m just confused how is it a separate issue. And now they want me to pay 1700 dollars to fix the issue again. But like she said it’s a separate issue which it’s clearly the same issue that they didn’t fix properly.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Brian R

            10/01/2023

            We have waited a while to send in our review as we have never needed to address any concerns with the BBB. We continue to be frustrated, disappointed, and discouraged by the lack of customer service at Fathers and Sons. We purchased our vehicle at Fathers and Sons. The car was serviced only by Fathers and Sons. Our Volkswagen was at the dealership for service for months- from March and ended up being there until the very end of May. It was challenging to speak to a person. We left multiple messages for updates on various voicemails. We feel we were given the runaround for those months. Customer Service Representative Emmalee was condescending and rude multiple times. Each time we called we were dismissed. We received a text when it was ready for pickup- no call. After pickup the car had to be returned for another adjustment. As other reviewers noted a one star had to be selected. We would not have given one star.

            Fathers & Sons Volkswagen and Audi West Springfield Response

            10/03/2023

            Unfortunately the clients concern was due to a component shortage at the manufacturer level. The part(s), including the referenced emblem were on Volkswagens list of top 25 backordered parts for nearly most of the first and second quarter of 2023.The client was advised of this backordered status and informed that they would be contacted once the part had arrived. The part was ordered 3/15/2023 and not received until 7/12/2023. On 7/19/2023, the vehicle was repaired and returned to the client. As a gesture of goodwill, Fathers & Sons, Inc. replaced the battery for the vehicle at no charge due to the vehicle sitting for an extended period.We apologize for any miscommunication or any demeanor from our team members that were less than our exceptional. Should you have any questions or need additional information substantiating this to be the case, please do not hesitate to contact me directly at ************ or via email at ***************************************** Respectfully,

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.