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Find a Location

Quimby Electrical Appliance Co has 1 locations, listed below.

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    Business ProfileforQuimby Electrical Appliance Co

    Major Appliance Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    According to this company their services include service/repair, and selling major appliances.

    Business Details

    Location of This Business
    513 N. Main St., East Longmeadow, MA 01028
    BBB File Opened:
    4/18/2006
    Years in Business:
    86
    Business Started:
    8/24/1937
    Business Incorporated:
    8/24/1937
    Type of Entity:
    Corporation
    Contact Information

    Principal

    • Mr. Earl Quimby

    Customer Contact

    • Mr. Earl Quimby
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/08/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased washing machine 4/26/21 Delivered 5/12/21 Started having problems with the machine before 7/13/21 and I started writing down the repeated problem. The machine just stops working in the wash cycle. Told Quimby and he gave me the number to call Maytag. Could not get through on the telephone line and made the appointment on line. First repairman came on 7/30/21. Machine worked a few times before it stopped working. Called Maytag and was told that the next tech would be in contact with Maytag main office, She just changed the brain and didn't call Maytag. Machine worked for two loads. I made another appointment on 9/2 and I cancelled it on 9/2 and Maytag made one for 9/7. No one showed up and their reply was I changed the appointment. Quimby did nothing to facilitate the problem, just gave me the phone number to call. I have spent 50 hours on the phone ,waiting for a repairman to show up or not and trying to do laundry with a defected machine. Out of pocked is over$1200.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rik J

    1 star

    10/28/2022

    RUN, DON'T WALK.... from this shady storefront. "****" the proprietor/dinosaur that runs this bogus outfit sold my elderly mom a ***********washer  (open box / "Floor Model"). I live on the other coast and we made a deal over the phone. "****" ASSURED me this was a no headache machine and that my elder mom would have no issues. I emphasized just how much I needed to have reliability in this situation as my mom lives all alone. It has seen a repairman THREE times in one year now. I paid 700.00 and change for this non-working metal door stopper "Open box showroom special".He'll go on for miles with his sales pitch on how "He's been in business a million years- and you can trust us". This snake-oil salesman from the stone age DIDN'T initially tell me IT FELL OFF THE BACK OF A TRUCK.I flew to the coast on a visit and witnessed a machine that looked as though it was pushed from someones apartment balcony from a second story building. I was speechless.I figured "****" was nice enough to send a technician each and every time the washer was spitting floods of water out on the floor. TURNS OUT MY MOTHER HAD BEEN PAYING THE REPAIRMEN ALL ALONG, and all "****" did was dispatch the calls for her. He NEVER even took care of the costs I was supposed to be WARRANTIED for. and "Are you for real?" They were literally appalled. The fact that he would snuff someone out of 600.00 for this broken down item is deceiving.I paid "****" a visit last time I was there ( the SECOND washer issue) and the creepy bookmaking operation environment patina I got from the store started me wondering If I had initially made the right decision to purchase there?They'll tote that SPEED QUEEN is the foremost Ferrari of washing machines and up-sell you on that premise till the cows come home. DON'T FALL FOR IT.I'll leave you with this-TWO of the three technicians "****" sent my mom from HIS recommendation and personal Rolodex, told my mom, "This machine should have NEVER been sold to you"

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