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Consumers should determine if proposed coverage meets their insurance needs. As general information, your BBB advises consumers to read and understand all terms, exclusions and limitations before purchasing any policy from any company.

After you've made your decision as to how much and what type of insurance you need, shop around for the best rates. Make sure you fully understand any policy you are considering. If you are uncertain, ask a trusted family member, or your attorney to review the policy with you. When you purchase a policy, make your check payable to the insurance company, not the agent.

Take the time to check on the financial strength of the companies who will have to stand behind the policies you're considering. A number of insurance rating services assess the financial strength of companies. These ratings can be found in your public or business libraries or can be obtained directly from the rating service. Also, contact your BBB for a reliability report on the company.

If you have a complaint about your insurance agent or company, contact the company's customer service department. If you are still dissatisfied, contact your state insurance department (Massachusetts Division of Insurance: 617 521-7794) or your BBB.

Consumer Tips


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.