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Educational Consumer Tips

Tips for hiring a carpet cleaning company

Author: Better Business Bureau

Do you want to get your carpet looking like new? Before hiring professionals to service your carpet, check out these tips from BBB:

  • Understand which type of cleaning service you need done. There are multiple types of cleaning services that can be performed, from steam cleaning, to dry cleaning, to carpet shampooing. Make sure to ask which service is best suited for the type of work you need done.
  • Do your research. Check any carpet cleaning company's BBB Business Review before signing a contract. Look at the company's rating, how they have responded to past customer complaints and any advertising issues they may have had.
  • Get an estimate in writing. Always ask the company to provide a written estimate prior to any services being performed. Make sure the estimate includes all services that will be done and all areas that will be cleaned.
  • Get multiple estimates.  Get a written estimate from multiple carpet cleaning businesses for the same service to compare pricing. Be sure the estimate includes the services being provided, the areas being cleaned, and the itemized cost. Don’t automatically choose the lowest price. Businesses that are charging an unusually low price could be hiding other fees or not performing quality carpet cleaning services.
  • Ask for proof of insurance. As accidents can happen, to protect yourself, always ask the company to show you their proof of insurance. The minimum insurance requirements for the carpet and upholstery care industry is $100,000 - $300,000 PL & PD (personal liability and property damage).
  • Ask questions. o Do you need to have the furniture moved prior to the company arriving? Sometimes an additional charge will be applied if the company moves your furniture. o How long will you need to remain off the carpet until it is completely dried? o Will the chemicals affect any pets, people with allergies, or anyone with asthma?
  • Get everything in writing.  Be sure to get all the terms of the agreement in writing. Carefully review the contract before signing. If the business promises a satisfaction guarantee, make sure it’s included in the contract. The business owner should provide their name and number in case you have questions or concerns after inspecting the completed services.