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Educational Consumer Tips

Choosing a pest control company

Author: Better Business Bureau

When considering who to hire for help with pest control, BBB recommends the following:

  • Check for licensing and insurance - Make sure the company meets licensing requirements by verifying with the Texas Department of Agriculture. Be sure to ask for proof of the company's insurance and coverage for any potential property damage or personal liability.
  • Read your contract carefully - Make sure all guarantees are clearly stated in writing with details about the service agreement. Be sure you understand what the company will do if pests continue or come back after treatment.  Pay close attention to any warranties or termination fees if the contract is extended for monitoring or future services.
  • Compare price quotes - Solicit bids from at least three different pest control companies before making a decision. Provide the details of the type of service you are looking for and keep in mind a low price might not mean the highest quality of service. BBB also provides a free Request a Quote service to gather estimates from local BBB Accredited Businesses.
  • Ask about safety hazards - Because pest control items can be dangerous to touch or directly inhale, ask the company about the safety of the chemicals they use. Let the company know if you have pets, children, or sensitive plants as that may impact the products they select for your home.
  • Check with BBB - Research a pest control company's BBB Business Review before signing a contract. Look at the company's rating, how they have responded to past customer complaints and any advertising issues they may have had.