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Educational Consumer Tips

Advice on choosing a lawn care company

Author: Better Business Bureau

The BBB offers the following advice to help consumers find a lawn care company:

  • Know what you want - Lawn care companies provide many services, so it is important to decide what services and products are appropriate for your needs and budget.
  • Understanding pricing - While price is certainly a major factor in any purchasing decision, find out exactly what you are getting. Do you pay by the mow or by the week? What happens when it rains? Does mowing include edging? Do they mulch or bag the clippings? Are services performed by employees or sub-contracted out?
  • Scrutinize the contract - Some contracts automatically renew unless you specify otherwise. If you do choose to sign a long-term contract, make sure you get information about cancellation rights in writing, in case you find the services to be unsatisfactory.
  • Understand the warranties and guarantees - If the service is not to your liking, or the lawn doesn’t look as you anticipated, understand what recourse you may have. 
  • Ask around - Ask friends and family what lawn care companies they use. This is one way to determine a company's reputation and quality of service.
  • Ask for a lawn inspection and free estimate - Lawn care companies that quote a price without seeing your lawn cannot be sure what you need. Quality companies will only offer an estimate after they see what they are working with.
  • Request a written contract - A contract should clearly state the services you will receive, as well as how you will pay for it. If you are contracting for a recurring service, it should state how often the company will mow your lawn.