Privacy Policy


For purposes of this Privacy Policy, the terms weusour and BBB refer to Better Business Bureau Incorporated of Austin, Texas and all affiliates of Better Business Bureau Incorporated of Austin, Texas. You and your refer to you as a user of the BBB website. The Privacy Policy below governs any information you provide on this site.


By using the BBB website, you expressly consent to our collection, use and disclosure of your personal information in the manner described in this Privacy Policy.

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by BBB staff or volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB websites are also bound to adhere to this policy. To protect the security of information supplied by businesses applying for participation in the BBBOnLine privacy program, businesses are provided user names and passwords to access their information.

Personal Information that BBB May Collect Online

BBB collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers and complaint information. BBB may also collect business information from sole proprietorships that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.

BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites is structured to attract anyone under the age of 13.

How BBB Uses Personal Information Collected Online 

Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and its Foundation4. At any time you can add or remove your name from our mailing list by contacting us at:

How Your Information May Be Shared 

In order to process a complaint, BBB may send the complaint to another Better Business Bureau location where the company that is the subject of the complaint is headquartered, handle it itself or refer the complaint to another appropriate organization for handling. For example, complaints against charities and certain automobile manufacturers are normally handled by Council of Better Business Bureaus (CBBB). Complaints against foreign businesses will be processed by CBBB but may be handled by an appropriate foreign organization. Depending on the type of complaint, either CBBB or BBB will also transfer your information submitted in your complaints to the company that is the subject of the complaint. Further, when we receive a request or inquiry that must be handled by another Better Business Bureau location, we forward the request or inquiry to the appropriate Better Business Bureau location. By completing a complaint form or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate Better Business Bureau location, if necessary, and also to the company that is the subject of your complaint. Without a complete submission of all requested information, BBB will not be able to share your information and process your complaint. We never sell or rent your personal information, but may, from time to time, send you a survey or other such email requesting your feedback about BBB services. We may also contact you in the future to tell you about specials, new products, or services, or changes to this privacy policy. In addition, we may also solicit you for special giving opportunities to help support our organization. This information is only used by BBB and is not sold, leased or otherwise provided to any third-party.

BBB may also release personal information to appropriate governmental authorities under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings; 
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; 
  • Where warranted by a company's failure to participate in the advertising self-regulatory process or respond to an online privacy complaint, or where a company fails to honor the recommendations of the National Advertising Division, Children's Advertising Review Unit, National Advertising Review Board or of BBBOnLine's Privacy Program Review Service; or 
  • Where your communication suggests possible harm to others.

How You Can Help Us Keep Your Personal Information Accurate 

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies 

Our websites are set up to track, collect or distribute personal information entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

If you have a complaint, about BBB's compliance with this privacy policy, you may contact us at: