Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by BBB staff or volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB websites are also bound to adhere to this policy. To protect the security of information supplied by businesses applying for participation in the BBBOnLine privacy program, businesses are provided user names and passwords to access their information.
Personal Information that BBB May Collect Online
BBB collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, billing information, vehicle information such as vehicle identification numbers and complaint information. BBB may also collect business information from sole proprietorships that apply for membership and for program participation, some of which could constitute personal information, as well as personal information from individuals acting solely in their business capacity.
BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our sites is structured to attract anyone under the age of 13.
How BBB Uses Personal Information Collected Online
Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and its Foundation4. At any time you can add or remove your name from our mailing list by contacting us at: firstname.lastname@example.org
How Your Information May Be Shared
BBB may also release personal information to appropriate governmental authorities under the following circumstances:
How You Can Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at email@example.com. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our websites are set up to track, collect or distribute personal information entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.