BBB Accredited Business Profile

New Millennium Concepts LTD

New Millennium Concepts LTD

(888) 803-4438

New Millennium Concepts LTD

19 years in business
PO Box 201411
Arlington, TX 76006-1411
Fax Numbers
  • (817) 442-5854
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 12/16/2005
Business Started: 10/26/1998
Business Incorporated: 10/26/1998 in TX
Type of Entity
Business Management
  • Principal: Mr. James Shephard, President
Contact Information
  • Principal: Mr. James Shephard, President
Business Category
  • Water Filtration & Purification Equipment
Methods of Payment
  • All major credit cards. 
Refund & Exchange Policy: 

It is the responsibility of every customer to inspect their order for accuracy and any damage to the order immediately upon receiving their delivery for every order. If your order was purchased through an authorized Berkey® distributor, please contact the distributor. Their respective return/exchange policy will apply. If your order was purchased on Amazon’s marketplace and fulfilled through/by Amazon, please contact Amazon for their return policy. The return/exchange will need to be handled by Amazon.

If your order was purchased directly through NMCL, or drop-shipped by NMCL, please refer to the following guidelines. If your order is incorrect, missing an item(s), or is damaged upon receipt, you may request a replacement at no cost within 10 business days from the date of product delivery. We will send you a postage label to send any damaged or incorrect item(s) back to us. Replacements and store credits will be issued only after we receive the product and determine it is in “good order” as defined in the Return Instructions. If your request for a replacement or store credit is made after 10 business days from the date of product delivery, you will be charged a 20% restocking fee and will be responsible for the cost of shipping the damaged or incorrect item(s) back to us. Refunds will only be considered if the return request is made on the return portion of the website site within 10 business days of product delivery. No exceptions will be made for refund requests submitted after 10 business days of product delivery. Defects caused by misuse to the item or improper operation are not covered under this policy. If you determine the item to be damaged by the carrier service, please contact the carrier service and complete a damage report. We can file a claim for you only at the carrier’s request.

NON REFUNDABLE/NON-RETURNABLE ITEMS. All sales on viral masks are final. All sales on blemished Berkey® systems are final. No refunds on Black Berkey® Formula P elements. Returns for all digital media purchased from New Millennium Concepts, Ltd. must be made within 10 days of product receipt and must be unopened. Returns for Potassium Iodate and PRI Fuel Stabilizer must be made within 10 days of product receipt. Potassium Iodate bottles must be unopened and the safety seal under the plastic cap must be intact.

INTERNATIONAL ORDERS. The above return policies apply to international orders with one exception- in lieu of returning the product to us; please email us a photo of the damaged or incorrect item so that we can verify the damage or error. Our email address is



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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

BBB reports on known significant government actions involving the business's marketplace conduct.

BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.

BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.

BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.

BBB reports when mail sent to the business was returned by the Postal Service.

New Millennium Concepts LTD

New Millennium Concepts LTD


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