Business ProfileforThird Coast Auto Group LP

July 23rd 2023 I purchased a vehicle from third coast autogroup the *********** location is ******. The process was easy of course. fast forward to my first payment after paying the deferred amounts- my due dates have changed to the week prior that I got paid. I called in to update and was given the run around ultimately I was advised there would be no late fees or repo request up until 5 days past due. I said I could pay within that time and I did until Christmas Day 2023 I was surprised my vehicle was gone. I contacted my ********* and checked tow companies and was notified they could not find my car. I called third coast the day after christmas and was advised ******* told them to pick up my vehicle because it was wrecked and she would not contact me on christmas because it was christmas. I was LIVID to come out on christmas day to no vehicle and all you can say is you didnt want to call because it was christmas. She said well u are 2 days past due but we did not pick it up for that. fast forward I ask for something to show what has taken place she has told me they can not and will not provide anything is writing for anything that has happened, sooo many times they have hung up in my face and disrespected me. I would never recommend this company to anyone, I have been so upset dealing with them and I can never speak to another general manager in regards to what happened. I requested to have this in writing and now they are hanging up in my face and refusing to assist me.