BBB Accredited Business Profile



(512) 852-7000


12 years in business
100 Michael Angelo Way Ste D400
Austin, TX 78728-1246
Fax Numbers
  • (512) 852-7098
  • (512) 852-7099
BBB File Opened: 10/03/2007
Business Started: 04/01/2006
Business Started Locally: 04/01/2006
Business Incorporated: 01/30/2007 in TX
Type of Entity
Business Management
  • Ms. Danielle Jackson, Customer Service
  • Ms. Michelle Long, Director of Marketing
  • Mr. Kevin Lyons, President
  • Ms. Alex Paez, Director
  • Ms. Reeta Sharma, Controller
Business Category
  • TV Home Shopping
  • Jewelry Stores
  • Online Shopping
  • Online Retailer

Service Area
We service the following area(s): Texas
Alternate Business Names
  • The Jewelry Channel, USA
  • VGL Group
Methods of Payment
  • Visa, Master Card, Discover, American Express, Pay Pal and Pay Pal Credit
Refund & Exchange Policy: 

Youhave a 30 day guarantee upon receipt of your package. Late returns are subjectto a 25% restocking fee.
All clearance and Rising Auction items are final sales, except fordamaged or defective items.

Returnlabels and instructions are located within packages. For specificdetails on how our return process works, please visit or contact our Customer Service Department via email at or by phone at 1-877-899-0078.

BBB accredited business



Let's socialize:

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.




Customer Review Rating:


Composite Score: