Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Rush Enterprises, Inc. has 126 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Rush Enterprises, Inc.

              555 S Ih 35 Ste 500 New Braunfels, TX 78130-4889

            • Rush Enterprises, Inc.

              PO Box 200105 San Antonio, TX 78220-0105

            • Rush Enterprises, Inc.

              3901 N Medford Dr Lufkin, TX 75901-1465

            • Rush Enterprises, Inc.

              16870 S Ih 35 Buda, TX 78610-3523

            • Rush Enterprises, Inc.

              3001 Ih 69 Access Rd Robstown, TX 78380-3863

            Business ProfileRush Enterprises, Inc.

            Truck Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            555 S Ih 35 Ste 500

            New Braunfels, TX 78130-4889

            Visit Website
            (800) 973-7874

            Customer Reviews

            1.04/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            44 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Rush Enterprises, Inc. has 126 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Rush Enterprises, Inc.

                555 S Ih 35 Ste 500 New Braunfels, TX 78130-4889

              • Rush Enterprises, Inc.

                PO Box 200105 San Antonio, TX 78220-0105

              • Rush Enterprises, Inc.

                3901 N Medford Dr Lufkin, TX 75901-1465

              • Rush Enterprises, Inc.

                16870 S Ih 35 Buda, TX 78610-3523

              • Rush Enterprises, Inc.

                3001 Ih 69 Access Rd Robstown, TX 78380-3863

              Headquarters
              555 S Ih 35 Ste 500, New Braunfels, TX 78130-4889
              BBB File Opened:
              4/1/1974
              Years in Business:
              59
              Business Started:
              3/3/1965
              Business Incorporated:
              3/3/1965
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rush Truck Center - Victoria
              • Rushtex, Inc.
              • Rush Truck Centers of Texas, LP
              • Rush Truck Center - Waco
              • Rush Truck Center - College Station
              • Rush Truck Center - Austin
              • Rush Truck Center - Corpus Christi
              • Rush Truck Center - Cotulla
              • Rush Truck Center - Fort Worth
              • Rush Truck Center - Laredo
              • Rush Truck Center - Odessa
              • Rush Truck Center - San Antonio
              • Rush Truck Center - Lufkin
              • Rush Equipment Centers
              Business Management
              • Customer Care Team
              Contact Information

              Customer Contact

              • Customer Care Team
              Additional Contact Information

              Fax Numbers

              • (979) 307-6249
                Other Fax
              • (512) 523-3137
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              44 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/01/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Took my truck in for a repair since they are a **** authorized repair company. And I have had my truck there for two months now I paid for the repairs that they said the truck needed. Im filing this complaint because I feel like they are not taking accountability on repairing my truck they got the truck running but the same issue keep occurring and when I take it back they are just clearing codes and telling me that they cant see anything wrong with the truck. Even though the check engine light is on. I am now two months with this same issue that made the truck enter the shop. Now they are not responding to fixing my truck. They are having my truck just sit in the shop without any diagnostic or any type of work being done. I spoke with several service members and all I get is well get to it. Or they cant get the code to show again. Its now two weeks since I returned for the same issue.
              Read More
              Read 43 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ryan T

              03/15/2024

              I am writing to express my deep dissatisfaction and frustration with the ongoing issues regarding the repair work done on my truck at your facility. Despite multiple returns and attempts to address the problems, I am still experiencing significant issues with several crucial components of my vehicle.To provide clarity on the matter, I have encountered persistent problems with the following repairs:Shoes Drums Wheel seals Fuel lines Clutch Each of these components is essential for the safe and efficient operation of my truck. However, the repeated failures and the need for multiple returns to your facility have not only inconvenienced me but also jeopardized my safety and livelihood.The continued malfunctions have resulted in significant losses for me, both in terms of time and money. The inability to rely on my truck for consistent performance has directly impacted my revenue and has caused undue stress and inconvenience.I understand that no repair process is perfect, but the frequency and severity of these issues are unacceptable.
              Read 27 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.