This Business Is Not BBB Accredited

Guided Tourist LLC

Guided Tourist LLC

(512) 697-9168

Guided Tourist LLC

3900 Wyldwood Rd
Austin, TX 78739
Additional Website Addresses
BBB File Opened: 07/09/2015
Business Incorporated: 06/02/2009 in TX
Type of Entity
Limited Liability Company
Business Category
  • Travel Agencies & Bureaus
Additional Information
  • On October 6th and October 12th, BBB requested the business answer concerns regarding consumers alleging they are unaware that Guided Tourist LLC serves as a third-party vendor for Statue of Liberty and Ellis Island tickets. Additionally, consumers a...
  • On October 6th and October 12th, BBB requested the business answer concerns regarding consumers alleging they are unaware that Guided Tourist LLC serves as a third-party vendor for Statue of Liberty and Ellis Island tickets. Additionally, consumers allege they were unaware a fee that is paid to Guided Tourist, LLC.

    Specifically, BBB requested the business answer questions regarding where it is disclosed on their website to consumers Guided Tourist LLC is a third-party vendor, if they work directly with official vendors, explanation of the service they provide that justifies their fee, if Guided Tourist LLC uses Google AdWords to obtain consumers, and to list all third-party websites.

    As of November 1, 2016, the business has not responded. 

Alternate Business Names
  • Statue of Liberty Tickets
  • Alcatraz Island Tickets

F

Advertising Review

On September 21, 2016 BBB contacted Guided Tourist LLC regarding advertised claims and representations on its website, https://www.statueoflibertytickets.com. Specifically BBB requested the business discontinue stating “Official E-tickets” and modify its website to more clearly and conspicuously disclose it is a booking service and the existence of the $7 booking fee charged per ticket. BBB requested the business provide this information in the b... Read More

Pattern of Complaint

Based on BBB files, Guided Tourist LLC has a pattern of disputes alleging misleading website issues. Complainants allege they book guided tours through Guided Tourist LLC which they are led to believe is the official venue website. Complainants then allege they are then charged an extra fee per ticket when purchased. Consumers further allege Guided Tourist LLC then does not respond to inquiries regarding requests for refunds for added fees.

For
... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Guided Tourist LLC include:

  • 12 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Guided Tourist LLC

THIS BUSINESS IS NOT BBB ACCREDITED

Guided Tourist LLC

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