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          zTrip Austin has 1 locations, listed below.

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            • zTrip Austin

              10630 Joseph Clayton Dr Bldg A Austin, TX 78753-3215

            Customer ReviewsforzTrip Austin

            Transportation
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            6 Customer Reviews

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            • Review from Nancy R

              1 star

              11/17/2023

              They did not show up. When I called after they were not there at the confirmed time, I called. After giving them my confirmation number, they said they were still trying to find a driver. I had to cancel my appt. I do not recommend them.
            • Review from Ailuj N

              5 stars

              06/22/2023

              zTrip's cars are really nice. So much better than the other cab companies. The drivers are pretty cool. Most do not drive in the evening late hours which is too bad because the other cab companies charge so much more. I asked the driver if this was the same as Yellow Cab. He said no, zTrip is completely different. They bought Yellow's assets. He said zTrip has much higher standards as far as cars and drivers. Same phone number: yes Same address: yes Same company: no
            • Review from Joseph O

              1 star

              02/16/2023

              I called ZTrip Austin in the middle of the night on February 15, 2023. The dispatcher was very aggressive. I started to ask, Is this the same as Yellow Cab? Im sure the dispatcher gets asked that a lot. I couldnt even get all the words out before he talked all over me. I asked a couple more questionseach time, the dispatcher was rude and wouldnt let me finish. Finally, I said, Would you please let me talk? I ordered a taxi and I think, just for spite, the dispatcher didnt send one. I waited two hours, and no taxi ever showed up. Extremely poor service.
            • Review from Megan Z

              1 star

              06/08/2022

              Do not use this service if you can do anything to avoid it!!! I have nothing good to say about this company due to their poor level of service or ability to meet costumer needs. Use literally any other company and listen to the other reviews on here I promise taking an uber or lyft will get you far better results at a much much lower price. Uber has better drivers, are more accommodating, will pick you up more quickly, and don't randomly pull over to make a call mid-trip which was a bit frightening as a solo traveler who was unfamiliar with the area. Unprofessional
            • Review from Marie F

              1 star

              05/25/2022

              On Saturday May 21 I took a YellowCab 265 from Austin Airport to a private home near ** campus. Halfway through the ride the driver turned around and said his meter stopped working. He called someone and spoke to him in his own language so I couldn't follow the conversation. He then turned around and said that rather than the 15 dollars the meter showed (we had not yet reached our final destination) I would owe 47 dollars. I asked how the fare could be so high from the 15. He said there was a mileage time and airport fee component. He did not break down the details and I was left with little choice but to pay the 47.This activity seems very fraudulent to me.
            • Review from Paul D

              1 star

              05/16/2021

              On 5/15/21, a staff member of the ER helped a patient request a Yellow Cab at just after 9:30PM. No cab arrived. Yellow Cab was contacted and staff was told that no cab had been assigned and the request was not active since there had been a shift change. Yellow Cab was advised that the patient still needed transportation. Staff was advised the call was considered a priority and would be assigned. During the next hour and a half, six more calls were made to Yellow Cab. Staff was told a cab had been assigned and would be there in 10 minutes. When more than ten mintues passed with no cab, staff was told the cab was close. After more than another 10 minutes, staff was told the cab was basically at the ER and the driver would be called. After another 10 minutes, staff was told that no cab had been dispatched to the call, but the call would be considered a priority and a cab would be dispatched. After another length of time, and two and a half hour wait, staff was told that no cabs were available, but the call was a priority. Staff asked for a supervisor's name and number and was connected with a supervisor who finally advised a cab had been dispatched. At 12:43AM, a Yellow Cab arrived more than three hours after the intial request.

              zTrip Austin Response

              05/17/2021

              This complaint has been responded to *** ****** directly earlier today.

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