BBB Accredited Business Profile

TicketCity

TicketCity

(512) 721-1110

TicketCity

27 years in business
5912 Balcones Dr Ste 102
Austin, TX 78731-4289
Fax Numbers
  • (512) 469-7682
Additional Phone Numbers
  • (800) 880-8886
Additional Email Addresses
  • help@ticketcity.com
Additional Website Addresses
BBB File Opened: 06/17/1994
Business Started: 01/01/1990
Business Started Locally: 01/01/1990
Business Incorporated: 12/09/1993 in TX
Type of Entity
Corporation
Business Management
  • Mr. Randy Cohen, CEO
  • Ms. Caroline Edmondson
  • Mr. Rafael Rivas, Chief Strategy Officer
Business Category
  • Ticket Sales - Events
Service Area
BALCONES HEIGHTS, TX, BALCONES HTS, TX, CANYON LAKE, TX, NEW BRAUNFELS, TX, ROUND ROCK, TX, SAN ANTONIO, TX, SAN MARCOS, TX, WACO, TX
Alternate Business Names
  • Ticket City, Inc.
Methods of Payment
  • MasterCard, VISA, AMEX, PayPal & Venmo
Refund & Exchange Policy: 
All sales are final, so please only order tickets after you are sure that you want them. If, after you submit an order to TicketCity, you decide that you no longer want your requested tickets, or desire to change your tickets, we do not provide refunds, cancellations or exchanges. Make sure the tickets you order are for the correct event, date and time. You cannot cancel your order if your plans change, the date or time of the event changes, you find different tickets that you prefer, or your ability to attend an event changes nor can you substitute or exchange your tickets if you order incorrectly.
Our TicketCity Guarantee provides a refund if you do not receive valid tickets in time for you to attend your event. Your refund will be the amount you paid on the tickets minus any FedEx shipping fee, if your tickets were already shipped to you. If your tickets were not yet shipped to you via FedEx or delivered to you via another method, then you will receive the full amount that you paid for the tickets as your refund.
No refunds will be given for any reason other than cancellation of the event, per the policies in our Cancelled or Postponed Events section, or our failure to deliver valid tickets. TicketCity’s sole obligation or liability for undelivered tickets, is to refund the amount you paid for the tickets. All orders must be confirmed by the seller, and paid in full, for the TicketCity Guarantee to take effect.
If you are claiming you are owed a refund under the terms of the TicketCity Guarantee, then you must follow the proper steps to qualify. TicketCity must receive your completed refund request form within five (5) days after the date of your event. You must also return your tickets to TicketCity, using a trackable method of return, during that same five (5) day post-event timeframe. Upon receipt of your request, we will contact you to discuss your request or notify you that we will refund, or have already refunded, any payments made on your order.

TicketCity

TicketCity

BBB ACCREDITATION SINCE 09/24/1996

Customer Review Rating:

15%
85%

Composite Score: