Business ProfileforNB Pool & Spa

3/22/21 I signed a contract for a pool 4/26/21 Work began 7/15/21 Concrete completed By September 2021 the concrete coping began falling off into the pool. I called and texted the own and project manager they came out a couple of weeks later and patched it coping without a reason why it was happening. They dismissed my questions. Then again in May 2022 I noticed even more coping falling off. In August 2022 the concrete contractor came out to patch the concrete. When I asked him why it was happening he told me the wrong forms where used, but he used what NB Pools gave him and the pool wasn't level. Nothing was done that day because the contractor was upset about the questions and conversation. ***** the owner of the company told me the "soil moves out here". I was never told about soil moving. I am new to TX from CA. ***** refuses to come out and look at the pool or do anything to fix the problem long term. I have all my text messages and photos. I have contacted two other pool builders for second and third opinions. Now I am getting estimates to have the concrete coping fixed and I am filling court case this week in small claims for the cost to have the pool repaired. The entire pool build was a nightmare. The day they started digging up my yard I wasn't home, I wasn't even told they were coming. The communication was terrible! ***** was rude to me over and over. No respect for me as a customer. I am a single woman and felt very bullied and ran over. I spend a great deal of money with NB Pools.