Business ProfileforCrites Custom Pools

Project Timeline:1/7 Contract signed 2/12 - 2/17 Excavation, rockfill, rebar 2/28 Gunite 3/1 Pool equipment and plumbing partially installed.3/? Coping installed; tile installed 3/16 90% of payments complete and cashed. Work immediately slows down.4/13 Partial cleanup of yard *********** waited nearly the entire month for a quote on the composite deck We were initially told the deck work would start in May.Deck stairs removed.5/10 Received quote for additional deck, plumbing and electrical work; forms for concrete decking around pool installed.5/12 Partial backfill of base for concrete decking 5/28 Email sent about breakdown of communications and lack of work/progress 5/30 Work finally resumes. Heat Pump/chiller installed, some plumbing and electrical.6/13 Rebar for concrete decking.6/15 Concrete decking poured 7/26 Plaster installed 7/29 Pool filled immediately after plaster, equipment hotwired to get turned on.9/28 Someone comes out to fix the booster pump since it never worked. Filter breaks within hours. 10/6 Hayward warranty repair comes out after a week of requests to ****; repairs and rewires the system so that everything works. 10/7 Pool filter breaks overnight and will not turn back on.The contract with them states the pool would be completed within ****** days, and we are now in month 10 and it is still not complete. They withheld the plaster work for over a month until we paid them an additional $2600 in "overages" for the excavation, even though the contract clearly states it was included. We also contracted them for additional deck and electrical work which was never completed. Ultimately, we want the work finished, and a portion of the charges reimbursed. We had to project manage the entire job ourselves for ************************************************************* verify any work was completed correctly.