This Business Is Not BBB Accredited

Hawk Group Media

Hawk Group Media

(512) 366-3332

Hawk Group Media

4330 Gaines Ranch Loop Ste 120
Austin, TX 78735-6734
Fax Numbers
  • (512) 891-0355
Additional Email Addresses
  • support@survivallife.com
Additional Website Addresses
BBB File Opened: 07/15/2014
Type of Entity
Limited Liability Company
Business Management
  • Mr. Jeremy Gee
  • Ms. Victoria L Marshall, Operations Director
Business Category
  • Survival Products & Supplies
Products & Services
OutDoor Gear, Bug Out Bags, Survival Gear, Personal Protection, Clothing, Food Supplies, Water Conservation, Survival Information, Pet Supplies
Alternate Business Names
  • Survival Life
Methods of Payment
  • Accept Payments Online with Credit Card, Visa, Mastercard, American Express, Discover, Paypal.
Refund & Exchange Policy: 
Survival Life Products carry a standing Thirty (30) Day refund period from the date of purchase. If a physical product has been purchased, the customer care department will issue a RMA number. When customers receive a RMA number, they are required to return the contents in full to the following address, the label for returning a physical product should look like this:
Survival Life LLC Attn: Returns Dept
RMA#####
P.O. Box 91074
Austin, Texas, 78709
Upon receipt of returned product, Survival Life Refund Dept will process your refund within 7-10 days. 10% restocking fees applies. If you have any questions regarding these policies, please contact us atsupport@survivallife.com or 512-366-3332. All terms of service are subject to change.

F

Advertising Review

On August 27, 2015, BBB contacted Survival Life regarding advertised claims on its website, http://www.survivallife.com. Specifically, BBB requested clarification regarding the free trial memberships to the Family Protection Association included in some or all free offers advertised by the business. BBB continues to be contacted by consumers who allege that they have been billed for memberships they do not recall agreeing to. BBB Code of Advertis... Read More

Advertising Review

BBB contacted this company on January 22, 2015 regarding certain statements on its website, www.survivallife.com. Specifically states website advertises several products for “FREE” and includes statements such as, “Get This $15 Everstryke Match FREE! as part of a HUGE Survival Life National Promotion,” or “100% Absolutely FREE,” as well as other similar statements. However, consumers have contacted BBB alleging that ordering free products resulte... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Hawk Group Media include:

  • Failure to respond to 3 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Hawk Group Media

THIS BUSINESS IS NOT BBB ACCREDITED

Hawk Group Media

Customer Review Rating:

19%
77%

Composite Score: