Business ProfileforCobra Stone, Inc.

Tiger landscaping (owned by Cobra Stone) delivered extremely poor service after I purchased 14yards of topsoil and 4 tons of river rock. When I first inquired about the availability of the supplies I made sure to inform the sales representative named **** that I needed these items to be delivered on Friday after 12pm given I was to attend a funeral that morning and nobody would be home to receive the delivery.After multiple back and forth calls we finally agreed on a 3pm delivery time.After confirming various times I was completely shocked when at 10am I see (2) dump trucks at my house.We tried to communicate with the delivery guy (who did not speak English) through our Ring camera after he knocked on our door to tell him nobody was home and that we needed them to come back.Furthermore we instructed him to please contact ****, the salesman, however he completely ignored our request & proceeded to dump the soil in our yard!We had intended to have these items delivered and placed on our driveway. However the negligence and poor delivery service resulted in what is now my damaged front yard sod & broken sprinkler thanks to the weight of the dump truck that rolled onto my yard.My husband and I were forced to leave the funeral early & drive to the office to speak to the salesman directly to explain how unhappy we were with the entire delivery process & the fact that that they did not abide by the agreed time and delivery instructions.All he did was ignore & lie to us about how it was out of his control. When we requested a refund for the damage caused to our home he refused to do so.When we asked him to personally come to our home to assess the damage he lied & said that he would. We continued to be adamant about getting a refund for the poor delivery which led him to lie to us further and say that he would refund us in cash in person.I even made him sign an agreement but he never showed up to our house and ignored our calls from then on. Video evidence is available