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          Alba Energy has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Alba Energy

              1601 Rio Grande St Ste 300 Austin, TX 78701-1149

            Business ProfileforAlba Energy

            Solar Energy Equipment Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            5/28/2015
            Years in Business:
            10
            Business Started:
            12/19/2013
            Business Started Locally:
            12/19/2013
            Business Incorporated:
            12/19/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • SEC30319
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Alba Energy LLC
            Business Management
            • Mr. David Grevelle, CFO
            Contact Information

            Principal

            • Mr. David Grevelle, CFO

            Customer Contact

            • Mr. David Grevelle, CFO
            Additional Contact Information

            Fax Numbers

            • (512) 717-4913
              Primary Fax

            Phone Numbers

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My system has been down for 3 months now and they will not respond to my request for warranty service. This is the third time that the system has been down and they are very slow to respond. They are collecting tax payor money for installing solar panels, then they are not providing adequate support. I have contacted CPS Energy of *****, as well.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael V

            1 star

            09/24/2021

            **** website states they are BBB accredited which is the only start of the false information provided by the company. Alba Energy has not kept their word within the warranty I received when I bought my $50K system in ****. After the company changed their business practice after the founder sold his portion out in 2018 to other people Alba Energy no longer do all the work in house so the quality of work or lack of employees keeping their word has hurt me in my savings and monitoring of my solar system. Alba Energy took almost a month to replace an inverter that cost me my savings from solar for a month. After replacing the inventor my computer monitoring system does not work. I talked to ******** at at ************* Ext ******************************************* lip service for several weeks before a guy name **** was suppose to fix the system. So far after 2 months my system is not up and running. I talked to **** several times after providing him the information he said he needed to troubleshoot my monitoring problem. Around September 1, 2021 i spoke to **** and he said he would call me up on September 13th to confirm my appointment with him at 3:00 on September 14th. On September 13 I did not receive a call and on September 14th I received a call around 3:25. I was already upset with him for lying to me about not confirming the appointment on September 13th. On September 14th when he called I asked him why he lied to me. He said he was really busy and didn't have time. I told him the was not a reason but an excuse and in my life a man's word is their bond and all others are liars. So I told him he was not a man of his word. I asked him why he was calling me at 3:25 when we made an appointment for 3:00 and again he said he was busy. I had plans for 4:00. I told him he was a **** liar and I was upset that he lied to me twice and didn't really feel like taking to him and troubleshooting the problem at that time. I told him to call me back in the morning at 8:00 and if he had something on his schedule not to worry about it because he lacked integrity and I've been waiting for 10 weeks to get my system working. Needless to say I haven't heard for **** the lier or ******** since, I've called and text them many times since September 15th. Still I haven't heard anything from anyone at ****. Also the contact information listed on the BBB is not correct.

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