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Find a Location

Affordable Septic has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Affordable Septic

      Bastrop, TX 78602

    • Affordable Septic

      PO Box 2535 Bastrop, TX 78602-8002

    Business ProfileforAffordable Septic

    Septic Tank Cleaning
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Affordable Septic has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Affordable Septic

        Bastrop, TX 78602

      • Affordable Septic

        PO Box 2535 Bastrop, TX 78602-8002

      Location of This Business
      Bastrop, TX 78602
      BBB File Opened:
      10/8/2010
      Years in Business:
      13
      Business Started:
      10/8/2010
      Business Management
      • Mr. Larry Thompson, Owner
      • Ms. Barbara Thompson
      Contact Information

      Principal

      • Mr. Larry Thompson, Owner
      • Ms. Barbara Thompson

      Customer Contact

      • Mr. Larry Thompson, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/29/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I called this company to fix or replace my septic system. The owner, ***************************, said he could do it but it would cost about $9000. He replaced the septic in October 2021 & issued a year warranty or guarantee. We were still having septic fumes but he insisted it was only leftover smell from dirt. About 6 months in the fill dirt started sinking so I called him. He said he would come out & check it & made an appointment. He didn't show. I called he was apologetic & rescheduled. * missed that appointment as well. This happened 3 times. After that my calls went straight to voicemail. I called from a different number, he answered. He said he had to put me on hold for a minute & never came back. He did the same thing to a friend calling on my behalf. I continued to call & leave messages because I was warrantees for 1 year. The year ended in October 2022 with no return calls when I had been calling him for 6 months. We paid him $9000 to install the *************************** wouldn't even take our calls. Our septic is not been properly installed. It smells more with each passing month. It needed more dirt on top of installation I think but I'm not a septic specialist. I wouldn't recommend using this individual's company. Now I am going to end up paying another septic to fix what he did. I'm just out the $9000 or whatever the new company charges,

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kristin D

      1 star

      03/30/2022

      I contacted Affordable Septic to pump my tank prior to selling my home. I was asked for my credit card info prior to booking my appointment (first red flag!) so I inquired about cost. I was told it varies by tank so asked if the technician would contact me on site with cost. I was told no but it ranges from $475-$575. I agreed to proceed. I received a text an hour later stating I would be charged $275 and they couldnt pump my tank because it was under brush. I inquired about cost and clearly stated at booking I did not know exact location of tank. Never was it mentioned about a $275 trip charge!!! I was told that I had to expose my tank and they would return to pump it at full cost! I called the office immediately and told them I did not approve the trip charge and was not informed of it. ******* basically told me gas is expensive, the tech had to come from ******, it was my fault (literally said my fault) for not telling them my tank was under brush (even though I stated I did not know precise location at booking). I questioned about gas expensive comment since they are two blocks away from me, which is when she informed me they moved into ****** and they charge that as a trip charge (yet they still service ******* county and still have all listings in *******). "WELL DRAIN YOUR TANK, NOT YOUR BANK!" is their slogan...what a joke!

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