Business ProfileforPro-Vigil Inc

Pro-***** is a video surveillance company that we contracted back in March 2021 Time frame. We have a record of multiple request for video of incidents where the service was not meeting its obligations. We have 2 documented and recorded(by a separate security camera system) incidents of vehicle thefts in addition to many unreported thefts on our lot under thier watch. When I tried to address these multiple incidents along with unexplained outages with ******************* he assured me after multiple attempts to reach out to him via email and phone calls that we would have billing adjusted for these issues dating from middle of 2021. We had also during this time that billing was being resolved in good faith added additional cameras and had negotiated an extension of the term at a discounted rate. After months of "ill get back to you friday, than monday than next friday, ******************* no longer works with the company and the issues continue with none of the concerns being addressed. We start again with ***************************. By this time we had also started to receive bills of a much larger amount than that we had agreed upon when we added the additional cameras with the extension of the contract. After stating over the phone, he will help with making things right, we receive an email stating that we had to take it up with the billing department. I than have the issue escalated and talk to the ** and after stating he would look into and get back to me, I receive no call and get an email from billing ***** I have since sent a demand letter. This company has collected monies from us while not providing services, have not paid us for losses and continues to bill an amount that clearly is not what had been proposed to us. Let alone the losses we incurred while service had been discontinued . We demand that thier products be removed from our property, collections activities cease and we be refunded our GPP claim of $5000. Documents and emails are available for review. Thank you