Business ProfileforExploreUSA RV Supercenter Kyle

5-26-22 to 9-8-22 On 5-26-22 I took my new trailer to explore *** rv in **** for warranty repairs, I was told it could take up to 2 months. After a couple months I started calling to see if it was done. I called about once a week from then on being told that they were waiting on metal, but I could not get any answers on what the metal was for. They eventually told me that the trailer was repaired enough to use it and they did not know when the metal was going to be in but I could come and take it and bring it back when the metal came in. But they still could not tell me what the metal was for. On 9-8-22 I came to pick up the trailer. The service man had me sign paperwork and told me they would call me and tell me when to bring it back. He then told ME to go find it and take it. When I found it I walked around it to find that the metal siding was wrecked and most of the repairs were not completed. I went back in to get ****** the service man who had me sign and asked him to walk the trailer with me. He said that must be the metal they were waiting on and he did not know about the other repairs, though they were listed on the intake. He told me take it and he would call when the metal was in to fix the siding and do the other repairs. He could not tell me how my trailer got damaged. They had my trailer at this point for 14 weeks.11-17-22 The week of 11-17-22 I got the call that the metal was in. I delivered it on said date.12-12-22 On 12-12-22 I had been called and told it was done and made an appointment with the general manager to pick it up. He was not there when I arrived. I found the trailer metal still damaged and attempts at other repairs made worse than before. I walked the trailer with the service manager and ****** again. They said they would have to order metal again and make repairs.1-18-23 1-18-23 general manager emailed and said metal arrived damaged and will have to reorder.1-30-23 General manager told me no idea when metal is coming