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Find a Location

CMR Construction & Roofing has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCMR Construction & Roofing

    Roofing Contractors
    Multi Location Business
    Revoked BBB accredited business

    Current Alerts For This Business

    Pattern of Complaint:

    BBB files indicate that CMR Construction & Roofing has a continued pattern of complaints concerning customer service issues, contract issues and billing/collection issues. Consumers allege that once their roof tiles are removed and prep work is done there is then an extended time period before roof work is completed, if at all. Some of these complainants also state tiles and materials are left cluttering their home place during these extended wait times.

    Consumers further allege experiencing limited to no communication from the company citing numerous attempts to communicate with CMR Construction & Roofing, LLC through emails, calls, and texts which go unanswered. Consumers allege once CMR Construction & Roofing, LLC receives their required payments, expected dates of production are not communicated in a clear and timely way. Complainants also allege a request for refunds, billing adjustments, and/or cancellations are either not addressed or denied unless a significant financial penalty is paid. Complainants also allege liens being placed on their home due to CMR Construction & Roofing not paying their creditors.

    Accreditation Revocation:
    On 12/14/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    1. Establish and maintain a positive track record in the marketplace.

    1D. Maintain at least a B rating in all company-owned locations and its headquarters.

    5. Fulfill all contracts, commitments and representations.

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.


    6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

    At-a-glance

    Customer Reviews

    2.76/5stars

    Average of 87 Customer Reviews

    Customer Complaints

    206 complaints closed in last 3 years

    152 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    CMR Construction & Roofing has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4308 Garland Dr, Fort Worth, TX 76117-1809
      BBB File Opened:
      5/11/2007
      Years in Business:
      17
      Business Started:
      4/30/2007
      Business Incorporated:
      4/30/2007
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • CMR Construction & Roofing of Texas, LLC
      Business Management
      • Mr. Steve Soule, CEO
      • Ms. Karem Perdomo, Director of Human Resources
      • Mr. Tim Berry Jr., Director of Operations
      Contact Information

      Customer Contact

      • Mr. Tim Berry Jr., Director of Operations
      Additional Contact Information

      Fax Numbers

      • (855) 376-6326
        Primary Fax
      • (877) 397-6635
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      206 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      CMR Construction showed up to my house and informed me that since my roof was 20 years old that it should be replaced and that they would deal with the insurance company. I am a 75 year old widower who lives alone and I trusted them. Once the claim was approved in July of 2023, my insurance company sent me a check for $58,475.95 payable to ********* CMR informed me to sign it over to them and that they would keep 25% of the check and send me back the remaining 75% until the project got started and materials were ordered. I never received my 75%. Since August of 2023 I have sent dozens and dozens and dozens of emails, left many many voicemails, spoke with many different people at CMR and my roof is still not done. I have been getting the run around from them since August 2023. I am now dealing with many health issues and need to return to *********** where my daughters live and need to sell the house but can't until this roof is completed. I have attached a copy of the check, contract and several emails from CMR saying they are looking into why the 75% of the check wasn't sent back to me and emails from them talking about scheduling but nothing has been done. They also requested I get the solar tiles removed from my roof ASAP which I did right away back in August and haven't had a heated pool since then. I have many more emails to share if needed.
      Read More

      Customer Reviews

      87 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Adam D

      1 star

      04/11/2024

      BE AWARE !!!They charge wayy over price !!!They never answer the phone !!!They will let you sign on contract that say if you cancel the job you have to pay them 25% of the contract Its take them forever to pull up permit !!You cannot contact them again and they never release you from the contact !!Im open complaint against them...Do not do business with them

      CMR Construction & Roofing Response

      04/12/2024

      CMR cannot find this customer in our system by none of the information given.  There is no client by the name on *****************, in *************, and no one with the email **********************.  Please provide more information.

      Local BBB

      BBB serving the Heart of Texas

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