Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Claims Pro Restoration has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforClaims Pro Restoration

    Roofing Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7600 Chevy Chase Dr Ste 300 Bldg 2, Austin, TX 78752-1599
    BBB File Opened:
    8/8/2017
    Years in Business:
    7
    Business Started:
    1/31/2017
    Business Incorporated:
    1/31/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Bri-Tex, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 7:00 PM
    T:
    8:00 AM - 7:00 PM
    W:
    8:00 AM - 7:00 PM
    Th:
    8:00 AM - 7:00 PM
    F:
    8:00 AM - 7:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Brian LeFaive, Managing Member
    • Mr. Shawn Williams, Manager of Operations
    Contact Information

    Principal

    • Mr. Brian LeFaive, Managing Member

    Customer Contact

    • Mr. Brian LeFaive, Managing Member

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/24/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I purchased my home in December of 2021. One of the great things about it was that it had a new roof that was installed after the previous owners had hail damage. My realtor got everything set up with transferring over the warranty for it and we moved in. We noticed after a big rain storm that one of our downstairs windows were leaking, we were replacing the 20 year old windows anyways so no big deal. New windows installed still water coming in and also noticed separation of moulding in sections around the windows and ceiling. We had to start removing drywall which we then uncovered areas of water damage. After we had our water remediation company inspect and water test, we had multiple leaks coming from two roofline valleys leading down to this wall where flashing and tiles werent installed correctly. Also the room above it we are now demoing that because we were following signs of damage as well. The previous owner had hail damage to this section of the house and Im not sure if they were the company who repaired everything (if so this is even worse because there are stucco sections that have holes in spots) or just the roof. I have called, tried emailing which sends back an error. I have had to pay now close to $12,000 so far in fixing this mess when it all should be under warranty, but either they are now not in business anymore or I dont know what the reason is I cant get in touch with them. I would like for them to take care of all of these repairs but Im not sure I trust their work after this entire disaster. I would like some sort of compensation because this should all be under warranty still.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.