Business ProfileforJuly Business Services

My employer set up a 401k plan through this company. I had a loan with them I wanted to pay off. We sent a cashier's check over night. A couple weeks later, I looked at my account and they had not given me credit. I was still having funds taken out of my paycheck for the loan I paid off. It turns out they applied the check I sent to someone else's account even though I filled out all of the paperwork they made me fill out as part of the payoff and included it with the cashier's check. Calling them on the phone is not easy, as the number on their website doesn't seem to work. I tried to add the number on here, but the BBB system won't let me post this with the number When you call that number, it is no good. I tried the number twice, as I wrote this review. It says, "the number you dialed is not in service at this time. Thank you for calling. Good bye." Two weeks later, I am still trying to get ahold of them, and no one seems to call back or help us. When I got someone on the phone, he said, "your employer is moving to a different company anyway." I am nervous that in the transition, the funds I paid don't get applied and I end up losing the money. I would like to have this resolved, but they don't call back, or give any sort of customer service.

We apologize for the delay and frustration you experienced.  I understand that your payment was applied to your spouse's account in error, but has been corrected.  I have asked the Manager of Participant Services to contact you directly.