Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          O'Krent Floors has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileO'Krent Floors

            Retail Floor Materials
            BBB accredited business

            Contact Information

            2075 N Loop 1604 E

            San Antonio, TX 78232-1586

            Visit Website
            (210) 227-7387

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 6:00 PM
            10:00 AM - 5:00 PM
            1:00 PM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/1/1958

            Years in Business: 109

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2075 N Loop 1604 E, San Antonio, TX 78232-1586
            BBB File Opened:
            6/1/1965
            Years in Business:
            109
            Business Started:
            1/1/1915
            Business Started Locally:
            1/1/1915
            Business Incorporated:
            12/31/1956
            Accredited Since:
            6/1/1958
            Type of Entity:
            Corporation
            Alternate Business Name
            • O'Krent Floor Covering Corporation
            • O'Krent's Abbey Flooring Center
            Hours of Operation

            Primary

            M:
            10:00 AM - 6:00 PM
            T:
            10:00 AM - 6:00 PM
            W:
            10:00 AM - 6:00 PM
            Th:
            10:00 AM - 6:00 PM
            F:
            10:00 AM - 6:00 PM
            Sa:
            10:00 AM - 5:00 PM
            Su:
            1:00 PM - 5:00 PM
            Business Management
            • Mr. Samuel O'Krent, President/Director
            • Ms. Margie K. O'Krent, Vice President/Director
            • Mrs. Monica Mills, Director of Operations
            Contact Information

            Principal

            • Mr. Samuel O'Krent, President/Director
            • Ms. Margie K. O'Krent, Vice President/Director

            Customer Contact

            • Mr. Samuel O'Krent, President/Director
            Additional Contact Information

            Fax Numbers

            • (210) 224-8905
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Purchased Floors from stated company in 2021 for $13,000. They have an unlimited install warranty on floors installed.floors are vinyl laminate and were installed in one day. i notice some of the planks sinking in and caused some of the planks to peel. Called company in late september to schedule an inspection. came out and said they will reach out to manufacture to file claim. claim was denied due to agent saying it was due to furniture with metal at the bottom being the probable issue. my furniture footing is wood with thin plastic discs at the bottom that would not cause floor damage. my floor has visible areas where it sinks due to the lack of material underneath and not due to furniture causing damage. i requested a copy of the denied claim and company has not received the ************************************ that provided reason for the denial with pictures of my furniture that were taken without my knowledge. i do not know what pictures were uploaded or if its even my furniture within the claim.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sherry W

            07/28/2022

            I recently had O'Krent Floors install LVP in most of my house. Russell, Monica, and Gilbert and his crew did a great job. The job was completed in less than a third of the time I was initially told that it could take. O'Krent was the only flooring company I got an estimate from as I wanted to be able to trust the people I would be dealing with. I highly recommend O'Krent for flooring projects.

            O'Krent Floors Response

            07/29/2022

            Thank you so much for the kind words and confidence you placed in our company. **************************** and ******* certainly represent our company well and we will share your sentiments with them. Enjoy your beautiful new floors and please let us know if there is ever anything else we can do for you.
            Read 1 More Customer Review

            Local BBB

            BBB serving the Heart of Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.