Customer ReviewsforTorchy's Tacos World HQ

The inappropriate behavior from both the cashier and acting mgr was off putting. My husband is hearing impaired, but wearing hearing aids to help him manage speaking. His annunciation is spot on and so he typically ordered for himself. He repeated himself several times and the cashier was making faces and behaving incredibly rude, so I stepped in and repeated his order. The cashier quickly copped and attitude and walked off saying he was getting the mgr. Who insidently didn't come out, because she was in the restroom. My husband felt the staff were being dismissive and I decided to leave the restaurant and eat at another establishment. Later after calling, I was able to speak with the mgr, but she too was dismissive by making excuses why her cashier behaved the way he did.I find it appalling that management didn't have the good sense to apologize and recognize that the staff's behavior needed to be addressed.

The rewards program is a joke. Total lack of transparency and no way to retro actively get points. You forget to check in, and they basically say, ***** do be you!

As of today...Nothing has been done or said regarding my treatment from ***** (the manager) of the ******** location in ***** *****. *See below for details.My goal in posting is to stand up for myself and not simply let this pass as an isolated incident. I honestly want to make sure that this doesn't happen to someone else. So, If I can help to keep that from happening..I WILL Personally I would appreciate a sincere apology from ***** (the manager) or even Torchy's Corporate headquarters yet I have gotten no response.That alone speaks volumes of the overseers, quality of the staff in addition to how customer respect is viewed. I am embarrassed, discouraged and honestly suggest that people reconsider visiting this location as there seems to be issues that are unaddressed.1/4/2022 - Called ****************************************************) to inquire about visiting the restaurant this Saturday 1/8/2022 for a VERY special birthday. Positive - A few years back..I did the same as today and spoke with a female manager who was absolutely INCREDIBLY delightful and professional and SHE is the very reason I came back again. You see, my friend and I LOVE Torchy's and only come to this location as it is convenient and we know the staff or at least I thought I did. We have NEVER had bad food or a bad experience and it HAS always been worth the value paid. My friend doesn't live in ***** and doesn't have a Torchy's in his state or city so being able to take him to this location (on HIS birthday) is very important plus we don't have the opportunity to get together that often due to schedules and distance and COVID hasn't helped. Needless to say- (To make sure everything is completely awesome for my friend's birthday) I called at 12:14 on Tuesday 1/4/2022 (in advance as this is a big deal to me). I spoke with **** (I believe was his name) he said he would switch me to the manager. The manager was ***** who then answered the phone (no hello, no greeting nothing) just...This is *****. I told him what I wanted to do and he didn't hesitate to say. "I need to take this other call" He then put me on hold and I was there for 36 Minutes. (12:14-12:51) *36 MINUTES* Obviously, I stayed on as long as I could but hung up and just assumed it was a fluke or that they are crazy busy. Doesn't hurt to think the positive when possible right? I called back and got **** AGAIN (I believe was his name.) I told him that I was previously speaking with the Manager ***** and that he had put me on hold and he just interrupted me and said. "I will get him". This was at 12:52. I was put on hold AGAIN till 1:23 for the SECOND time for over 30 minutes. Facts are. 1) I was calling to set things up for my friend's birthday (5 days in advance). 2) I asked to speak directly with a manager and did not complain once yet praised the location fully. There are enough complainers in the world and I am not one of them. 3) The manager (*****) did not greet me or treat me and my time with respect in any fashion. 4) The manager (*****) but me on hold for 36 minutes. 5) I was not disconnected-The call wasn't dropped. He just didn't care to return and I knew that something was up when I caught his initial tone at the beginning of the call. 6) I called immediately back (giving the benefit of the doubt) and was put on hold YET AGAIN for 31 minutes. 7) In total today I lost, (wasted) over an hour's worth of my time that I can't get back or regain and time is money. After all, how much money can Torchy's lose or make in one hour? 8) All I wanted to do was set something up for my friend's birthday which comes once a year...That's all Negative - My perception? 2022 is off to a GREAT START with this location. I am offended, discouraged and that is why I am posting this. Will I go to Torchy's? VERY DOUBTFUL and I don't know if I should. Why would I entertain an establishment who doesn't respect the customer or the customers time? I am also posting this so that any Yelp readers will know IN ADVANCE to be cautious.

Do not expect to be paid on time. Don't expect a schedule that will be practical for what you requested. Don't expect the pay you were initially told

I love it! Great service! Food comes out quick, I have been there so many times and the staff is wonderful!