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Find a Location

Las Palapas Enterprises, Inc. has 1 locations, listed below.

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    Business ProfileforLas Palapas Enterprises, Inc.

    Restaurant Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    12042 Blanco, San Antonio, TX 78216
    BBB File Opened:
    4/14/2003
    Years in Business:
    26
    Business Started:
    11/1/1997
    Business Started Locally:
    11/1/1997
    Business Incorporated:
    11/1/1997
    Type of Entity:
    Corporation
    Alternate Business Name
    • Las Palapas De San Antonio
    • L.P. R&E LLC
    • Las Palapas Mexican Grill
    Business Management
    • Mr. Ron Acosta, Owner
    • Ms. Corrine Gonzales
    Contact Information

    Principal

    • Ms. Corrine Gonzales

    Customer Contact

    • Ms. Corrine Gonzales
    Additional Contact Information

    Fax Numbers

    • (210) 342-4713
      Primary Fax

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On Sat, Jun 17th, my wife treated me and my family to tacos from *** palapas for my father's day lunch. We ordered and asked for our military discount. Once we saw the bill, the prices of the pre-mixed ********* was wrong from the sign posted... the manager (older Hispanic man) said we had to pay the new price, because the sign was not updated. Then he went and charged our card the full price of the meal and margaritas, even after he asked me to show my military ID. Major fraud and deception at this restaurant.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Felicia S

    1 star

    02/01/2022

    My husband and I went to las Palapas here in San Antonio off of **** and ********. While we were eating, there was an altercation I was present for regarding a customer and an employee. I went to the restroom and overheard 2 female employees making fun of this one worker, who is Hispanic. They were discussing how the previous customer didn't want that Hispanic worker to help him with anything regarding his meal or check. The girls proceeded to say "well, he's Mexican, he should know his place." Another girl explained how the customer complained to her that they should know better than to let a filthy Mexican assist with a white person's order. One of the girls responded with saying, "how did all this begin anyway, did that mexican try to speak Spanish to a customer again" and then laughed at her own comment. I am disgusted at what I witnessed. Something needs to be done about this. The workers seemed as if they huddle in the restroom often just to make fun of the Hispanic worker. This needs to stop and something needs to be done about this disgusting behavior. *Regarding Las Palapas on *****************************************************************

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