BBB Accredited Business Profile

Modernize

Modernize

(888) 565-1613

Modernize

13 years in business
804 Congress Ave Ste 400
Austin, TX 78701-2651
Fax Numbers
  • (512) 233-0895
Additional Phone Numbers
  • (888) 295-7308
  • (888) 296-0170
BBB File Opened: 04/01/2013
Business Started: 01/01/2004
Business Started Locally: 03/12/2012
Business Incorporated: 02/16/2012 in DE
Type of Entity
Corporation
Business Management
  • Mr. Jason Polka, CEO
Business Category
  • Referral - Contractor
Additional Information
  • BBB requested Modernize to address concerns of a pattern of complaints in which consumer allege receiving unsolicited spam emails or calls. Additionally, BBB requested Modernize to address how they obtain a consumer, a copy of a solicitation email, a...
  • BBB requested Modernize to address concerns of a pattern of complaints in which consumer allege receiving unsolicited spam emails or calls. Additionally, BBB requested Modernize to address how they obtain a consumer, a copy of a solicitation email, and a process breakdown once a consumer request a quote from their business.

    Modernize responded to the response by stating the company generates roughly 4,000,000 leads from homeowners and went on to explain their business practices. According to Modernize, affiliate partners are contracted to send out promotional materials that is provided by the company.

    In order to become an affiliate, companies must provide three trade references. Those references are called and vetted. Additionally, affiliates are required to agree to their terms and conditions, affiliates agree to use only promotional materials provided by Modernize(a violation will result in a breach of contract, termination and non-payment), affiliates are limited to a low daily lead cap for the first 10 days. Modernize stated this gives them the ability to review their account for compliance and ensure they are following guidelines. Affiliate accounts are then managed by a dedicated account manager.

    Modernize also uses a suppression list, which a consumer can be put on if requested. All affiliate partners are required to suppress against proper list to ensure compliance. Modernize also said they will not know if an affiliate is adhering to their guidelines until a complaint is filed. Once it is, they immediately act.

    BBB followed up Modernize's response with additional questions like how many contracted affiliates have been terminated due to complaints by BBB, how many total affiliates does Modernize contract with, how many affiliate accounts are handled by one manager, how affiliates obtain contact information from consumers, and breakdown of what happens when  a customer request a quote from the business.

    Modernize responded to BBB's request by stating 15 affiliate contracts have been terminated due to complaints. Modernize additionally stated they contract with 125 affiliates and that each account manager handles 25 affiliates. 

    Since affiliates are separate companies from Modernize, the company said they are unsure how they obtain consumer contact information. Lastly, Modernize stated once a consumer requests information, their information is verified using real time online information verification system. The homeowner's data is then distributed to clients based on filters established when a business signs up with Modernize. 

Service Area
AUSTIN, TX
Alternate Business Names
  • Window-Price II
  • OnlineRoofingQuotes
  • Modernize, Inc.
  • Home Improvement Leads
BBB accredited business

A+

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Modernize

Modernize

BBB ACCREDITED SINCE 09/10/2014

Customer Review Rating:

100%

Composite Score: