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            Customer ReviewsforSand Key Realty

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            4 Customer Reviews

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            • Review from Tiffany S

              1 star

              05/24/2022

              Absolutely terrible customer service from the get go! I called to confirm my appt. and had a few questions and called before 6:00pm but still got the "emergency after hours service" at 5:30pm. The 1st time I called, the guy was rude, dismissive, and rushed me after he interrupted every word that came out of my mouth. After he took down my information for a sales rep to call me back, I asked him a question and he interrupted me and said "Someone will get back with you, thanks, bye" and then hung up on me. I then called back later and got a woman. I asked for the manager and got ****, which now that I think about it was the same guy! Unbelievably rude and disrespectful. He was condescending when I shared my concern and told me he was going to block me because I called again to bypass answering service and kept getting him. So far, not a good experience and I'm to a point now where I am raging at disgust in how rude the guy was to me as a customer who just paid $2500 for a rental for a nice vacation for my family and cannot even get answers about my vacation. I am currently feeling as though I have been scammed because I've never been treated this poorly, not even by an after hours service. So they think it's okay if there's an after hour emergency to treat guests this way? No thank you!
            • Review from John S

              1 star

              09/14/2021

              Do not do business with Sand Key Realty. They are so dishonest and have no customer service values. We recently booked a stay with them in ************, Tex. On the day we were supposed to check in the ************************ began sending out warnings for *********************** which warned of life threatening storm surges and flooding. We decided to not go. Doesnt that make sense? Who in their right mind would risk their or their families lives? I just asked them to let us reschedule. I was told by some bimbo that that was against their policy. When I asked why it was against policy the bimbo couldnt give me an answer. She then acted irritated and hung up on me. I have read several reviews about this company and most of them are negative. STAY AWAY FROM THIS COMPANY.??????
            • Review from Jon S

              1 star

              09/12/2021

              My family reserved a house through Air bnb with the host being Sand Key realty. 3 days prior to our arrival a tropical storm formed and was headed directly to the town we reserved in (************). I contacted the real estate agency on Friday and asked to reschedule due to the major weather event. They informed me no exceptions could be made due to this reschedule not being 7 days prior. The tropical storm was not on the radar until 3 days prior. They also stated they would not issue a refund. I am out my full payment despite this being a major weather event. The main office was not interested in the slightest to assist me.
            • Review from Ann C

              1 star

              05/14/2021

              Booked through VRBO for a month. They accepted my deposit and a few days later I got an email saying they cancelled it. No reason given. I called VRBO and they tried to call them but no one answers so I called them pretending I wanted a new reservation and of course they answered. Asked to talk to a manager and she said it was because I didnt rent for 2 months. The ad said monthly renters welcome not 2 months welcome. Imagine my surprise when manager told me to go rent somewhere else instead of trying to help me. Very unprofessional. Buyer beware.

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