Business ProfileforSand Key Realty

Absolutely terrible customer service from the get go! I called to confirm my appt. and had a few questions and called before 6:00pm but still got the "emergency after hours service" at 5:30pm. The 1st time I called, the guy was rude, dismissive, and rushed me after he interrupted every word that came out of my mouth. After he took down my information for a sales rep to call me back, I asked him a question and he interrupted me and said "Someone will get back with you, thanks, bye" and then hung up on me. I then called back later and got a woman. I asked for the manager and got ****, which now that I think about it was the same guy! Unbelievably rude and disrespectful. He was condescending when I shared my concern and told me he was going to block me because I called again to bypass answering service and kept getting him. So far, not a good experience and I'm to a point now where I am raging at disgust in how rude the guy was to me as a customer who just paid $2500 for a rental for a nice vacation for my family and cannot even get answers about my vacation. I am currently feeling as though I have been scammed because I've never been treated this poorly, not even by an after hours service. So they think it's okay if there's an after hour emergency to treat guests this way? No thank you!