Business ProfileforStone Oak Management

Do not rent from this company! I wish I would've read reviews and done my research. I found my duplex trough Zillow first of all the rent stated $1700 on Zillow which l was already false advertising. They charge $50 admin fee or wtv "residents benefit program" which benefits you in nothing. We submitted our application while still having a month left at our apartment. We first where told we had to pay double deposit than Settled on one deposit. We were rushed in signing the lease and ofc we signed and we weren't explained verbally for any extra charges. Move in day the place was supposed to be "move in ready" I took pictures where toilets where disgusting like they haven't been cleaned in months and stove was super filthy. Under stove still had Tupperware and old food. Found roaches. Walls drawn on. Carpet dirty with screws & nails all over.Carpet stained and hardened.Gas had not been connected for over 5 months so I had to wait for an inspector to come & that took whole week. Keep in mind this place should be move in ready. Called to complain they said it was my fault I was supposed to connect my utilities sooner. Had no hot water & was sent over a DIY to fix ourselves. We had issues with toilet since moving in we decided to take care of it *************** getting charged because it was caused by baby wipes. They assume because I have kids I caused this issue and I am being charged over $400 because of it. Never have I flushed wipes down the toilet & this is an ongoing problem even after "fixing" clearly this issue has been here. Every time I call & complain i get "it was in the contract" and the management is very rude very blunt and unprofessional. I emailed back about plumbing issue and no response. But very quick to charge me for something I did not cause. Also our bathtub was clogged did not want another maintenance issue so I pulled out sooo much hair from previous tenants I'm sure. How is it that in 4 months of living here all these issues come about.

We are sorry to hear you have not had a good experience with your move-in and new home. We take our residents complaints seriously and always want to ensure we are treating our tenants fairly so that they have an enjoyable experience.  I wanted to take the time to go through each of your concerns so that you have all of the information necessary to feel fully informed. 




The *** program, benefits and cost are advertised publicly so that potential applicants have advanced notice of the residents benefits package prior to even viewing a potential home. The *** is stated on Zillow listings, the *** and again on the Sunroom website so that prior to proceeding with a viewing and application, one would do so being fully aware of the package and cost associated with it. The sample lease that is shared prior to the actual lease signed also includes a 2 page addendum that you viewed prior to opting to move forward. The *** Adenme addendum? is also part of the lease that was signed prior to move in. A breakdown of move-in costs was also included in the "items needed for move-in" email that I sent them prior to your 9/1 move in date on 8/22/2023.


Your lease was signed on 8/21 and at that time we did request you to initiate utility service to ensure you had needed utilities prior to your move in date. After multiple requests, we did not receive your utility transfer form until the day of move in at 10:41 am. You are correct, the gas was off at the property as it always is at vacant units. We do not leave gas on vacant properties as it poses a safety concern. The property was vacant for 5 months meaning the ****************** requires an inspection prior to starting service, this is again a safety procedure the ****************** requires and not one that we were aware of. The moment we learned of the needed inspection, our team worked diligently to ensure this happened in a timely manner but given the short notice provided by the account holder, or tenants, we were only able to act as fast as the information had been provided. Any issues with the City of Round Rocks code or requirements should be taken up with the City as that is beyond our control. I would like to add that had utilities been ordered 8/21 as instructed, this entire delay could have been avoided. When your utility from was turned in on move-in day, there was no gas account # listed and when the ********************** manager asked about it only then did you share there was an issue with the gas. We took care of it as quickly as we could but if utilities had been transferred after the lease was signed 12 days earlier we could have jumped on it much sooner and shortened or even avoided a delay in gas service all together. 


As far as cleaning, the unit was deep cleaned April 6th for $450 to include photos confirming the unit was cleaned, the carpet was also cleaned around the beginning of April as well. The property was vacant for some time so It was cleaned again on July 27th. We had our team complete a move in evaluation and they said it looked great for their 9/1 move-in so the property was not cleaned a 3rd time.


There were a few areas on the carpet and one area on the wall that the tenant listed on the move in the maintenance sheet that were not perfect. You were informed that these  were considered cosmetic and to list them on the inv & cond form. To date, I do not show an inventory and condition form was submitted to us to document the condition of the property when you took possession as started in your lease and subsequent email correspondence from our team. 


As for the resident chargeback for the foreign object found in the plumbing lines, the cleaners were doing a move in clean for the vacant unit next door, unit 317 on 11/19. The toilet was clogged and backed up into the bathtub. When the plumber arrived they diagnosed the issue as coming from next door in 319. Wipes were pulled from your commode and the plumber listed this as the cause for the clogged lines affecting the vacant unit next door. Prior to you taking possession 9/1/2023, as stated in your complaint of the Gas issue, the unit had been vacant for over 5 months and we have no record of the previous tenant ever having plumbing issues. The plumbing issues only began 90 days after you took possession which point to your improper use being the cause.This is why you are being charged the $437.25. 


We are sorry for any inconvenience you are experiencing due to the above information. Please contact your Property Manager with any further questions.