Business ProfileforSombrero Capital LLC

I had a bad experience with this company and I left a review on ****** about my experience and they responded with, what I call is an attack on my intelligence. They started their response to my review by saying I was a confused borrower. They also stated I was badgering them with questions. Then they stated I was only asking questions because I didn't intend on paying the loan. First of all this is my home we are talking about and of course I'm going to have questions. Second, I am not a confused borrower because I understand the law states 90 days before foreclosure process starts. My issue was the first page they wanted me to sign didn't state how many day before foreclosure starts. I simply asked if they could add the 90 days onto that page before I signed it because that page said they could foreclose on my property. Then the employee told me that they couldn't add that ************* because foreclosure was at their discretion. I have proof of everything that was said during this meeting so if anyone disagrees with what I'm saying I'm more than willing to prove it to them. I just give everyone a warning to be very careful when signing with this type of company. Talk to the tax office first because they will work with you

This customer is confused. We are a licensed and regulated business. Weve helped over ****** property owners since 2012. We have a great reputation in the industry. This customer wanted information on foreclosures. We informed him that our attorneys take over at 90 days of delinquency and follow the law described in the tax code. We informed him we follow the same laws as the tax office. Our attorneys handle it. That explanation wasnt satisfactory to this man. He gave us the impression he didnt want to make his payments should he take out a loan. Our office was turned off by the impression he was giving us because we do not offer loans to people who cant pay or lead us to believe they arent going to pay. The last thing we want to do is foreclose on anyone. We wished this person well and encouraged him to make arrangements at the tax office. He has written several bad reviews about us which are hurtful and unnecessary.

This owner is obviously confused and doesn't know how to read exactly what I am talking about. Once again I will try and help him understand. The first page that they have you sign states they could foreclose on your house. I simply asked the lady the only way I will sign the front page is if they added on that first page the exact amount of days before a foreclose process begins. I understand they may say it's 90 days but it's always better to get everything in writing. She spoke to a manager and said that they couldn't do that. Then I asked can they at least write it in and initial it and then I would sign. But once again they said no. Then the lady said the manager told her that it's at the loan company's discretion when they can foreclose on my property. At that point I told her I could not sign any contract that did not have the 90 days in writing on that first page. If they say they help people keep their homes then they shouldn't have a problem adding that verbiage to that first page. If the owner wanted to hear what was said let me know and maybe he can train his employees on how to handle this kind of situation. I think he is getting different information from his employee then what was actually said.

The borrower is confused, again. All mortgage loans have the right to foreclose at 1 day of delinquency, including banks and mortgage companies. However, we have an internal policy to start at 90 days. It is not a written policy instead it's a bonafide policy. Our employees handled it perfectly well. We can't tell clients that it's ok to be 1 day past due. We tell our clients that they must pay timely because we do not want to foreclose on anyone. Our internal policy is to hand over the delinquent file at 90 days of foreclosure proceedings and follow the law. We got the impression this borrower wanted to push the limits on being delinquent and we did not feel comfortable putting anything in writing to give him comfort to be delinquent on his payments. This customer can review ***** Code ***** to get exact details on the foreclosure process for property tax loans. We wish him well.

Just look how this owner treats clients and then you can make your decision on your own. Just imagine if you ever have a problem with this company. He will cry and try to insult you when all along he's just making himself look bad. It starts at the top and if they aren't willing to accept responsibility for their employees mistakes then they will treat the customers even worse. This company and owner are very deceitful in their practices but try to cover it up with attacks on their customers. This guy represents this company and look how childish he is acting. He will continue to respond with insults because of his immaturity and his ego is getting in the way. I will continue to warn people about this company and others just like it.

We aren't deceitful at all nor am I treating you poorly. We didn't try to trap you in our tax loan. Our staff was respectful of your concerns. Unfortunately, we couldn't draft a policy, on the spot, to address your concerns. You weren't satisfied with my staff's explanation and the fact that the governing code is clear in our documents. Our product wasn't for you and that's ok. We wish you the best.

Actually you were very deceitful. First you were saying it was 90 days by law. You repeated that over and over but then after your frustration got in the way you admitted you could foreclose on my house after 1 day late if you wanted. You also were very rude by calling me a confused borrower. I wasn't confused about anything. I simply asked for the *********************************************************************************************** writing if that's the law like you claim. Then you want to try and make me look bad by saying I only wanted that in the contract because I wasn't planning on paying my payment on time. The fact that I'm a cautious borrower doesn't make me a thief as you assume I am. I think your whole approach towards me was very wrong and you finally realized it that's why you are trying to smooth it over with your fake sincerity. Obviously anyone reading your replies and your rude obnoxious behavior can see right through you. If you are saying you want to help borrowers then you shouldn't have a problem putting that simple request to make everyone feel comfortable. You made yourself and your company look very bad by insulting me and by being very deceitful. Everyone stay away from this company because if the owner can change his mind on when he can foreclose on your home then you would be reckless in signing a contract with Sombrero Capital