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Find a Location

Port A Beach House Company has 1 locations, listed below.

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    Business ProfileforPort A Beach House Company

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1726 South Alister Street, Port Aransas, TX 78373
    BBB File Opened:
    6/13/2008
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Started Locally:
    1/1/2004
    Business Incorporated:
    1/5/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Port A Beach House Company LLC
    Business Management
    • Ms. Kendall Thomas, Member
    • Mr. Braeden Thomas, Manager
    Contact Information

    Principal

    • Ms. Kendall Thomas, Member
    • Mr. Braeden Thomas, Manager

    Customer Contact

    • Ms. Kendall Thomas, Member
    Additional Contact Information

    Fax Numbers

    • (888) 879-4939
      Primary Fax

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/16/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    My family and I booked through VRBO a ************ beach house and paid in full for the rental. Was emailed the rental agreement and signed and was ready to go. We booked golf cart rental for exact dates and made PTO plans for work to be off. We then get a refund in the back for partial charges and then while looking into vrbo was shown our paid for house was cancelled. Contacted the business that runs the rental property and was told it was over booked. Only thing was the rental property was still available for the exact dates but at a much higher price. We then tried calling for more answers but never again was able to get in contact with this business. So I reached out to VRBO for their help they did see the same rental property available for the exact dates on their end and also tried calling the business but no answer. I was then told since dates are available to book again but I responded to the VRBO agent why would I book same exact house for double the price. I just think that price gouging and trying to make more money on hard working people should not be allowed and also feel like since so much of my time such as scheduling time off and ruining family plans there needs to be some type of consequence. Im totally happy with this house and would love to stay there for the rate that was agreed on and already signed and paid for. Or a very similar house with same features for same cost. Again like I mentioned some fees still havent even been processed back so still waiting on that portion also.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle A

    1 star

    07/19/2023

    I (family of 4 with 10 & 12 yr old boys) rented "***********" at ************, ** from **** to ****. We arrived on the 15th and opened the door to the rental and the stench of ******************** filled the air. We immediately walked out of the rental knowing that we were unable to stay 4 nights in the unhealthy condition the rental was in. I immediately called x3 , sent a maintenance request via the website and sent a message via ******** messenger - As of now, (5:38 on 7/17/23) I have yet to receive a call or notification back. My husband called on the 15th also, left a message, and they called 'him' back - not me, even though, I am the one on the rental agreement, credit card etc.. very unprofessional. The young lady told him to go back to the rental, open all the windows, and they would bring febreze or an air wick by. Seriously ?! Husband called them back today to speak to a manager, and the young lady on the phone said no manager was available at (Monday the 17th at 12:36 pm) and that they have a 30 day no refund policy and they cannot do anything. I thought going through a smaller organization would offer a more custom touch as well as supporting a local organization vs. going to the other acronym rental options.. My mistake. We had to stay in a hotel the first night and used an acronym rental option for another 2 nights. Very disappointing and still waiting for a manager to speak with me.

    Port A Beach House Company Response

    07/21/2023

    This is untrue we spoke to the Guest multiple times and personally went over to the unit and did not smell any pot smoke. No refund was given nor will be given because the home was clean and ready for guests.

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