Customer Reviewsfor512-Society Property Management
4 Customer Reviews
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Review from Mackenzie K
1 star06/09/2023
Do not rent from these crooked people and don't hire them to manage your income property either. Awful. Impossible to get in touch with them so I pressed the extension as though I was looking for a property manager and they picked right up! But if their loyalties lie with their homeowner clients, (vs their residents who are renting from them) training is needed as they outed their client for Property Tax Fraud and Evasion. Yikes. Unprofessional. Every interaction left me with a dirty feeling, they're incredibly sketchy and gross. Multiple maintenance work orders were submitted and cancelled, never fixed. They suffer from Napoleon Syndrome and exhibit an insatiable need to try to make others feel stupid. They harass victims of domestic violence and abuse. They are dishonest and manipulative in their practices. I hope they do better but in the meantime, you, as a renter or investor, should take your hard-earned money elsewhere.Review from Norma O
1 star03/11/2022
I would give less than one star if I could. Do not rent with these people unless you have to...They take forever to schedule service orders. And they only fix things when you tell them the property will be ruined if they don't. We have had our kitchen flood because the garbage disposal wasn't installed right. We rented a 4 bedroom 3 bathroom from the and 2 of the toilets had to be replaced because they weren't properly installed. The downstairs bathroom floorboards started to rot out around the toilet because it flooded everytime you flushed. I put in multiple work orders for them to repair it and they waited WEEKS to schedule a repair... They only finally repaired it when I told them the floor was rotting out and a hole started to develop. We had them come out to when we first moved in to fix a toilet that wasn't working and they blamed us for puttin wipes down it when we didn't! Turns out there was a calcium deposit so bad the toilet wouldn't flush! They charge almost $50 a month for an "elite package" they force on you for the wrong size filters you get once every 3 months. And the last straw was when our rental flooded because they wanted to take their sweet time repairing our 3rd toilet... Water poured through the ceiling and walls damaging our couch and tv. And when I called ***** out on it he told me maybe we should move instead of doing his job. They have harassed us, and illegally tried to evict us 17 DAYS BEFORE OUR LEASE WAS UP while still taking our rental assistance. And when we told them they couldn't legally do that ***** told me he could do whatever he wanted, told us they wouldn't not accept our calls anymore and still tried to evict us until a court told them it was unlawfully filed! Do not rent with these people because they will try to s**** you any way they can... Like saying if you pay by credit card they will drop the late charges!! Or stealing most of your security deposit for meaningless made up charges!!STAY AWAY AT ALL COSTS!!Review from Vanessa
1 star08/09/2021
Stay Away!!! Horrible company!!!! I wish I had read all these reviews before ever signing w this company. Please, DO NOT RENT FROM THEM! If you are a home owner, do not use their services. My husband received a transfer from CA to *****. We owned our own home but chose to rent when we first moved out here. We had to do everything over the internet and phone when looking for a rental. We had one week to look around in person. So that is the reason for our poor decision on choosing this company. We knew very little and had no family or friends here. I have 4 children and the move was already extremely stressful. They gave us keys to a house that was beyond filthy. I have pictures I have posted on the ****** review site. You can not just call these people and voice your concerns. They WILL NOT RETURN YOUR PHONE CALL. Its nearly impossible to get through to speak to ***********************. They make you log onto a portal and write requests. Theres multiple messages I have wrote to them and never got a response. Boy do they expect you to respond to them in a timely matter or you are charged. They add on ridiculous, meaningless programs to your lease agreement. When you ask them what it is they cannot even explain to you exactly what the program is. They just tell you you have to have it or you will be evicted. They are frauds and will take your ENTIRE security deposit. They will charge you for services that they did not even do. I Called the companies that they expect you to use upon move out. I had no record of services I was charged for. Said they didnt do it they just ripped the rug out and replaced it because it was so old. Yet I was charged a $50 admin fee and a $250 carpet cleaning fee. I seen in another review, Someone else was charged $98 for a lightbulb like I was. They lie and say you had damages or lightbulbs out and make you pay for it. They said I had 10 lightbulbs out when I moved out. I know for a fact I didnt. On our last day of move out the garage door broke and we could not open the garage to open to get all of our belongings. And you could NOT just pull the release button on the garage. The spring was broken and I sent them pictures of the broken garage and requested a maintenance order. Because I had to move out when the work order was done I was unable to get my fridge raider that I left in the garage. Only reason why the fridge was left in the garage, was because it would not fit through the small door to go inside the house. We had couches, dressers, etc. everything big in the garage and had to move it through the small door. So we had no problem moving our refrigerator. Expect it wouldnt fit through the door frame. I sent an email explaining my issue. Instead of helping me they ignored my request and later charged me $100 to throw away my perfectly good fridge. I am currently taking them to small claims. But I hope to save someone a really hard time. Avoid this company at all costs. We were great tenants. NEVER LATE on our rent. We went through the pandemic and a horrible snow storm in feb. we were without electricity and water for a week. No family around to help us either. It was extremely difficult for our family. *********** and the entire staff was no help. We never had any work orders up until move out with the garage or complaints. We just dealt with whatever came our way. We just bought our third home and renting was only temporary for our family. I would NEVER treat my tenants the way they have. I rented out my own home in ********** while I was renting here in *****. So we know EXACTLY what is to be expected. We know our rights and will continue to fight these people.512-Society Property Management Response
08/13/2021
Dear *******************************, On Monday July 12th after 3pm our office received your letter disputing your security deposit charges. We treat these disputes very seriously and I want to thank you for your patience while we reviewed your file. Being that we have been in business for more than 16 years we have turned over thousands of deposits and developed several methods to aid in the process of moving out and full deposit refunds. I reviewed each disputed charge and found a few errors and solutions. Below I have broken out each of your disputes and have provided you with my findings. I hope this letter sheds light as to why some charges were charged and why some charges are being refunded. After running the system audit, it is recorded that on May 7th and May 24th, 2021, Move Out Instructionswere uploaded to your portal and emailed. This packet of information details and reminds you what is required when returning your keys and who to call if you need a certain type of vendor. On June 1,2021 you surrendered the property by returning all keys and access devices to the property *************************************************. OnJune 3rd, a move out inspection was performed detailing the conditions of the exterior and interior of the property. In your letter you are disputing Mowing, Admin Fees, Carpet Cleaning, Housekeeping, Damages, Light Bulbs, Refrigerator, and Labor Charges. Each of these disputes are being addressed below.1. MOWINGIn accordance with your Residential *************** Lease and Lease addendum you signed, The front and back yard must be mowed, edged, and weeded. Flower beds must be free of weeds and bushes trimmed. Failure to do so will result in charges. On June 3rd 2021,a move out inspection was conducted and the pictures show overgrown ****** in the front and weeds in the yard along with very overgrown weeds in the backyard along the fence. Based on the photos provided at the move out I cannot waive this charge. 2. ADMIN FEE(S)Not only are these fees listed in your lease they are also provided in the lease Addendum Section 9. Special Provisions explains that you are to return the 3 receipts upon move out for Housekeeping, Carpet Cleaning, and Pest Control and failure to do so will result in $50 admin fees to each service rendered by our company. These fees are for time spent coordinating, paying, and following up with these vendors. Based on the file you did not return any receipts when you surrendered the property on June 01, ******. TOTAL CHARGEDYou state that we charged you down to the ***** I will agree with you that the breakdown table provided does play tricks on the eye. The Security Deposit Table uses the total amount of deposit and then begins deducting all the charges from that total. Once the deposit is exhausted it will show you a $0 ************************************************* (512) 990-3551Thursday, July 15, 2021amount and then in another table it will list anything over and above the deposit (in your case it is the carpet cleaning). This is where you will see the rest of the billed amount for the carpet cleaning. The total carpet cleaning charge was $250.00. Since, we did not receive a receipt for the carpet cleaning (per the lease, Addendum and Move Out Instructions), I cannot refund the charge. 4. CLEANINGPer the Lease and the Addendum along with the Move Out Instructions, you were to return a professional and verifiable receipt from a housekeeping agency. If you did not, you would be charged accordingly. In this case no receipt was returned and therefore we had to **** your account for a professional housekeeper. I can not waive this charge. 5. *********** DAMAGENails from pictures and scuff marks, etc. are deemed normal wear and tear within the ***** Property Code and were not billed to you. The Move Out Inspection noted a corner of the wall was badly broken exposing the corner bead. This type of repair is not normal wear and tear. These damages are typically caused by a hard hit, usually furniture/ or a dolly hitting the wall.The Move Out Inspection noted a bedroom door was broken and not repairable. Full replacement of a door is expensive and time consuming. The supplies you need to perform this task is also expensive. Replacement of doors takes anywhere between 3-5 hours, there are plenty of how-to data and videos proving this to be true. 6. LIGHT BULBSIn the lease it states that missing or burnt-out light bulbs need to be replaced. Several light bulbs were burnt out when we inspected the home on June 3rd. More than 10 bulbs were replaced based on the report and therefore we listed Light Bulbs when billing this to your ledger. However, after reviewing the high **** for bulbs I pulled each receipt and found an error. The tech bought afluorescent light Ballast. This was added to the cost of light bulbs on your original list of charges. This has been updated on the ledger. 7. GARAGE/FRIDGEWhen you submitted a meld on June 1st, 2021, for an inoperable garage door motor we did send out a repair tech. For a future note, if the door is not functioning due to the motor you can pull the cord hanging from the trackreleasing it from motor track, it would have allowed you to open and close the door manually. However, we were within our right to remove and dispose of the Refrigerator. In accordance with your Lease and the ***** PropertyCode Section 92. Tenancy, once a property is surrendered, we have the right to dispose or donate any item(s) left in the home. ***** is a no hold state, meaning we do not have to keep items in the property after surrender, abandonment, or eviction. In your Lease several sections will define, mention, and explain what is allowed of us ************************************************* (512) 990-3551Thursday, July 15, 2021when the property has been surrendered. If you want to review these, I am providing them to you here: **** Removal After Surrender, Abandonment, or Eviction, **** Storage. **** Disposition or Sale, 41. Deposit Return, Surrender, and Abandonment. **** The Ending of Your Rights.8. LABOR CHARGESLooking over your **** 14 hours was very alarming. Though the tech worked numerous hours it does not mean that you are to be charged all those hours. I added up the time he was at the store buying bulbs + the Door + the hardware for the door and the other parts he needed for those repairs alone, and it was a total of **** hours. For the repairs listed I broke out his time using the chart we use for our maintence techs and here is what was found Qnty. DESCRIPTION OF WORK PERFORMED TIME (in hours)10 Removed and Replaced Assorted Light bulbs replaced throughout property ****+ Bedroom Door Replacement: Remove old door and trim casing, Painted the new door and trim, installed hardware to door, shimmed door to new frame / sanded high parts, put up trim around door + caulking around trim4.01 Corner wall bead repair: sanded wall, applied putty, dry time + sanding, paint ****1 In store time sourcing materials for punch list ****1 Vent Hood + Filter Soak and Clean .15**** Total hours equaled **** hours, not 14 hours as previously charged. This has been refunded and credited to your account. When turning over a home and having to break down all the repairs and all the receipts there are times where a processor may unintentionally charge a resident or owner for a repair and or supplies that were not theirs to pay. We are glad that you sent us the letter and allowed time for our review. I hope this response has explained why you were charged and why you are due credits. Enclosed you will find a refund check and other documents i.e., your Lease, Addendum, Move Out Instructions, and the new ledger. I apologize for this stress as it is never our intention to create a headache for our clients or customers.Customer Response
08/13/2021
Oh please, save it! You copied and pasted your 1st response. I dont care how long you been in business. You guys are a horrible property management company. You add on all these fees and force your tenants to pay them. I seen on multiple reviews how you did this to plenty others. All that from your response is wrong! You seem to not address the fact that you charged me $90 for 1 light bulb! Then you claim I was missing 10 light bulbs when you did the Final walk through. That I was not present at. You word against mine that there was that many missing light bulbs. Who actually lives in a home with more then 10 light bulbs even out? You guys are ridiculous with your claims. You mentioned the carpet fees you charge me but yet you didnt even clean the carpet you ripped it out and replaced it. That house is up for sale. I called the carpet cleaning service guy and he said he quoted you and told you that carpet was old and it was impossible to make it look good. He Quoted $550 to clean that carpet and you charged me $250. He said there was no way someone only charged you $250 to clean at **** square-foot house. Regarding our refrigerator and the charges that you charged me to take away my refrigerator, that is not true. That is why I will see you in court. You know **** well that the garage broke and I could not get the fridge out. No the release button on the garage was not working because the spring broke and I sent you pictures. Sent you emails your employee ****** responded and acknowledge the fact that the garage is broken and I still had a fridge stuck in there. The fridge did not fit through the small garage door that goes into the house. You Ignored my request had me turn in my keys and got rid of my belongings. And not to mention the Elite package (the fraud package) you make every tenant sign up for. I Called the company and we were never enolled in it. $47.50 a month you just add on to everyones rent. No youve done that to more than one person because I read on the reviews you did the same thing to another tenant. That already had been there for 5 years. Why are you adding such things on someones lease when we already have all our bills in place? We dont need you to set up our utilities. DO NOT WORK WITH THESE PEOPLE!!Review from Deb
1 star07/22/2021
STAY AWAY- DO NOT RENT FROM 512 SOCIETY YOU WILL NOT FEEL SAFE We rented from 512 Society for 2 years. During these 2 years we paid our rent on time, barely ever requested anything outside of needed maintenance, and were the ideal tenant. The landlord approached us about renewing for the third year in which we signed a letter of intent to renew.15 days before renewal we were informed that the house was being put up for sale, but not to worry they were going to try to sell it to investors that would let us stay.This couldnt be further from the truth. While some investors might have looked, many families showed up to view the house to live in. While I understand that you can;t control that, 512 Society was not upfront with their intentions. The showing process was a NIGHTMARE. We had at least 10-15 showings scheduled immediately, with calls to my phone at all times of the day to schedule showings. 7am, 8pm, it didnt matter we would receive calls. Realtors entered our house early. They entered early multiple times that we were sleeping, or taking a shower. 3 realtors left the lockbox open. When I approached 512society about this, I was assured that they would put an end to the sloppiness and a new lockbox with upgraded tech would be installed. That never happened. I have text messages showing that he would make these changes that never happened.2 Weeks into the showing process the disruption to our lives was enough and I asked for showings to be scheduled only part of the day. While 512 agreed, they failed to enforce that and realtors kept calling to make exceptions. Most of the time when asked for an exception I granted it in good faith that our landlord was going to be ending showings soon, which never happened.Our lease went month to month since they had not found a buyer by the end of the month. The landlord will argue that they only have to give 30 day notice to kick you out, but if you want to leave, your 30 days must end directly on the end of the month, but not for them. This is a grey area of the lease that the landlord uses to their advantage, DO NOT BE FOOLED. I wish i would have fought this and stayed to the end of the month as 512Society DID NOT do anything in good faith.When looking for a company to rent with 512 Society is the LAST company I would rent with. You will NOT be treated with respect They do NOT have your best interest in mind, especially when they are the realtor SELLING our house. They say they are just a mediator between you and the owner but they make commission off the house sale as the realtor.They will GOUGE you at the move out process, requiring pest control even if they are selling the house, $250 for lawn care when we cut the lawn the day before moveout. Charging you for item removal that you already paid the city for. They do NOT have your best interest in mind YOU ARE NOT SAFE WITH STAY FAR FAR AWAY.If 512 to make this right I will update this review if that happens.512-Society Property Management Response
08/13/2021
Hello *************************. I would Like to address the last portion of your complaint first. You wrote "If **************************** to make this right I will update this review if that happens''. To be clear *** and *********************** discussed your frustrations in detail in August over the phone. You had a written lease that in itself addresses your Move Out procedures as well as a separate sheet of Move Out Instructions. You simply disregarded following the instructions and therefore you were charged for those services to be performed. On page 1 of your lease under Special Provisions it stated that 3 receipts were due upon move out; Housekeeping, Carpet Cleaning, and Pest Control. You did not return any of the receipts nor had the services performed. * Cleaning: No Receipt was returned per your ************ Out Instructions. * Carpet Cleaning: No receipt was returned per your ************ Out Instructions* Pest Control: No receipt provided per your ************ Out Instructions. * Trash: You left debris and trash in the yard that we had to pay a company to remove. * Lawn: Not mowed at Move out Per the Lease. We can not re-negotiate a lease that has already ended. You signed that you understood and agreed to the terms in the lease. Home Listed For Sale; The homeowner decided to sell the property right towards the end of your lease. They kindly let you stay month to month until the sale was complete and hoped that another investor would purchase the home so you could renew. This however was not the case and a buyer that wanted to live in the house bought it. Therefore by law and the terms in your lease were provided a 30-day notice to move out. Your lease has an entire section dedicated to what happens if the owner chose to sell. You were also given a rent concession of $150 for you having to go through the showing process. Showing a home is not fun when you are the homeowner so we understand that for a tenant it is truly an annoyance. As part of our assistance in this matter, we explained that you would be allowed to approve or decline showings if they interfered with daily living. It was explained and discussed with you that you have the ability to decline any show at any time. You had the option to have your number provided or not and you chose to get the calls directly. I understand you had a few agents who failed to do what they were supposed to do. We spoke in length about the actions of other agents showing the home and I expressed that what was relayed to me was very concerning and I did reach out to each agent after they showed the home.In conclusion, you disregarded the terms of your lease when moving out and were charged in accordance with your lease agreement. *********** and the Landlord were within their rights to charge your deposit for damages and services that were to be handled by you and weren't. The homeowner was also within their rights to sell their home. They provided you with ample notice to move out. The lease you signed ended and we simply can not go back and re-negotiate those terms now that you find them unfavorable. If you would like to see a copy of your lease and move-out instructions again we are happy to provide those to you.
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