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          Find a Location

          Balfour has 11 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBalfour

            Graduation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7211 Circle S Rd

            Austin, TX 78745-6603

            Visit Website
            (800) 225-3687

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            Customer Reviews

            1.13/5

            Average of 63 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            57 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/1997

            Years in Business: 110

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Class Rings, Championship Rings, Military Rings, Professional Rings, Graduation Announcements, Diplomas

            Business Details

            This is a multi-location business.

            Find a Location

            Balfour has 11 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              7211 Circle S Rd, Austin, TX 78745-6603
              BBB File Opened:
              1/1/1970
              Years in Business:
              110
              Business Started:
              6/1/1913
              Business Started Locally:
              6/1/1913
              Business Incorporated:
              12/12/1996
              Accredited Since:
              9/22/1997
              Type of Entity:
              Corporation
              Alternate Business Name
              • Commemorative Brands, Inc.
              • CB Graduation Announcements
              • Balfour Announcements
              • Keepsake
              • Artcarved Class Rings
              • Balfour Austin
              Business Management
              • Ms. Sherice P. Bench, COO
              • Mr. Donald Percenti, Executive Vice President
              • Mr. Robert Myers, President/CEO
              • Ms. Teresa Gongora, Supervisor
              Contact Information

              Principal

              • Mr. Robert Myers, President/CEO

              Customer Contact

              • Ms. Teresa Gongora, Supervisor
              Additional Contact Information

              Fax Numbers

              • (512) 443-5213
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              57 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              On 11/5/2023, we purchased a college class ring for graduation. Balfour committed to providing this ring within a specified timeframe. This timeframe has been far exceeded in terms of the estimate.I first reached out in early January, and I continued following up until two weeks ago (02/22). I was told there was a delay due to a ring mold over the phone. However, I was told I should see more progress / completion within two weeks.We are now at that two week ***** and I'm a bit frustrated about the situation. The order number is *********, and I've emailed multiple agents and been on the phone. At this point, I'd like regular updates until completion at least every other week because of the delays.All agents have been polite and respectful, so my frustration is specifically at the delays in manufacturing and lack of initiative on Balfour in terms of communicating this delay to all affected students.
              Read More
              Read 56 More Complaints

              Customer Reviews

              63 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Brandy W

              03/06/2024

              Recently ordered a stole for my son's college graduation and the picture that was online is nothing like what i received. I let them know that I was not happy with the product. No action to rectify the situation has been taken.
              Read 62 More Customer Reviews

              Local BBB

              BBB serving the Heart of Texas

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